Salesforce Project Manager

We are a leading global Salesforce consulting and technology services organization, recognized as a Salesforce Summit Partner with over 22 years of exclusive Salesforce expertise . Our team delivers innovative solutions across the Salesforce ecosystem, helping clients accelerate digital transformation, enhance customer experiences, and achieve business success.

We are currently looking for a Salesforce Project Manager to join our growing Salesforce practice and play a key role in delivering innovative loyalty solutions for global clients.

• Serve as the primary point of contact for clients and the internal team on a day-to-day basis for expectation management and delivery.
• Own the project, deliverables, and responsibility of ensuring items are completed, communicating directly with the client and internal stakeholders.
• Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.
• Develop full-scale project plans and associated communications documents, ensuring clear and consistent communication channels.
• Estimate the resources and participants needed to achieve project goals and oversee the project lifecycle using defined methodologies.
• Draft and submit budget proposals, update financial forecasts using SOW numbers and projections, and recommend subsequent budget changes where necessary.
• Plan, schedule, and track project timelines, milestones, and resources using appropriate tools, updating PSA Resource Forecasting weekly.
• Develop and deliver progress reports, proposals, requirements documentation, and presentations.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans, documenting all blockers, changes, and risks.
• Define project success criteria and disseminate them to involved parties throughout the project life cycle.
• Conduct project post-mortems and create recommendations report to identify successful and unsuccessful project elements.
• Maintain a centralized tracker for blockers accessible to the client, including due dates, responsible parties, and impact.
• Utilize tools such as Confluence for comments and meeting notes and ensure all project meetings are documented and necessary parties are notified.
• Build and own a mitigation plan for identified risks, managing escalations appropriately and escalating to the proper parties when needed.
• Collaborate with QA to plan and execute project demos, ensuring all project requirements are listed and completed before each sprint.
• Address any blockers with the internal team to keep the project on track, ensuring all team members have the necessary access to code, documentation, etc.
• Send out and walk through client status reports, summarizing project work, budget status, changes, risks, and action items.
• Understand cross-platform/project requirements and dependencies, collaborating independently with other Project Managers within a program.
• Conduct weekly internal steerco meetings to review concerns and issues with leadership and planning, overseeing the role if a Program Manager is in place.

Competencies

• Direct work experience in a project management capacity, including all aspects of process development and execution.
• Strong familiarity with project management software, such as Microsoft Project, Basecamp, or similar.
• Solid working knowledge of current IT technologies, across a broad range of solutions.

Skill Set

• Strong written and oral communication skills, strong interpersonal and operational skill sets.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Extensive experience with project management practices and tools to create, manage, and track project performance, deliverables, and outcomes.
• Proven ability to lead a team and drive projects to completion.
• Ability to lead development/implementation team.