Analyst/Developer

Job Title: Application Support / SRE Engineer

Experience: 2 4 Years,

Work Auth: All visas accepted (No H1 and No Fake Profiles)

Work Location: Chicago, IL (Hybrid)

Job Summary

We are looking for an experienced Application Support / SRE Engineer with strong expertise in AWS, Snowflake, SQL, Python, application monitoring, API troubleshooting, and production support. The ideal candidate will be responsible for supporting cloud-based applications, resolving production issues, improving system availability and performance, and developing automation and monitoring capabilities.

Required Education & Experience

• Bachelor's or Master's degree with 2 4 years of relevant experience in Application Support, SRE, Production Support, or a related area.

• Candidates without a college degree may be considered with relevant technical certifications and 6+ years of applicable experience.

• Minimum 2+ years of application support experience for cloud-based applications.

Required Technical Skills

• Strong experience in Application Support / Production Support.

• Hands-on knowledge of relational databases, SQL querying, and database reporting.

• Experience working with Snowflake for SQL queries, reporting, and troubleshooting.

• Strong working knowledge of AWS services, including:

  • EC2

  • S3

  • VPC

  • Route 53

  • RDS

  • DynamoDB

  • Lambda

  • CloudWatch

  • IAM

  • Certificate Manager

  • ELB

  • EBS

  • ECS

  • CloudFront / WAF

  • SQS

  • SNS

  • SES

  • CloudFormation

• Experience troubleshooting UI, API, data-flow, and integration issues.

• Experience troubleshooting REST APIs and JSON-based integrations.

• Good understanding of high-availability architecture.

• Experience with monitoring and observability tools such as AppDynamics, Grafana, ThousandEyes, or similar platforms.

• Experience with Python, PowerShell, SQL, and JSON.

• Ability to develop scripts and automation solutions for operational and support activities.

• Understanding of Site Reliability Engineering (SRE) principles, including application availability, reliability, and performance improvement.

• Familiarity with data management, data engineering, or data operations.

• Working knowledge of Azure DevOps (ADO) pipelines / CI-CD frameworks.

• Understanding of auto-scaling concepts and cloud-based scalability features.

Key Responsibilities

• Triage, analyze, and resolve application support tickets within defined SLA timelines.

• Troubleshoot and resolve critical production and technical issues.

• Provide application support during off-hours or weekends when required for critical incidents.

• Proactively identify production issues and coordinate resolution with appropriate technical teams.

• Document incidents, root causes, corrective actions, and resolution steps.

• Monitor application availability, reliability, and performance.

• Develop scripts and automation tools to identify, prevent, and resolve recurring application issues.

• Build and enhance monitoring, alerting, and operational dashboards.

• Troubleshoot application issues across UI, APIs, databases, cloud infrastructure, and data flows.

• Support AWS-hosted applications and Snowflake-based data environments.

• Work closely with engineering, infrastructure, database, DevOps, and business teams to resolve production issues.

• Participate in incident management, problem management, and production-support activities.

• Support dealer/customer communication when required regarding application-related issues.

Preferred Skills

• Previous experience working in an SRE or Production Support environment.

• Strong troubleshooting and root-cause-analysis skills.

• Experience supporting highly available, business-critical cloud applications.

• Knowledge of automation, monitoring, alerting, and operational excellence practices.

• Strong communication and stakeholder-management skills.