Senior Application Support Specialist (Collaboration & Productivity Platform)

• Based in IT Research Enablement and Digital Business at the City/Mawson Lakes Campus
• Full-time, continuing position
• Salary Range: $121,744 - $135,754 per annum (plus 17% superannuation)

At Adelaide University, we create the opportunities you need to achieve your ambitions - because when you thrive, we thrive.

We are transforming education for contemporary learners and global citizens. Building on a proud legacy and shaped by bold ambition, it's a place of excellence and equity, where our vibrant community of staff are united by our purpose to inspire Australia's future change-makers and create a better tomorrow.

Workthat matters

Reporting to the IT Product Manager, Collaboration and Productivity Tools, you will provide senior technical leadership across Adelaide University's collaboration and productivity platforms, with a strong focus on Microsoft 365, including SharePoint, Teams, OneDrive, Power Platform and Microsoft Copilot.

You will design, configure and continuously improve secure, reliable and maintainable solutions that make the University's digital workplace simpler and more effective. Working collaboratively with business stakeholders, architects, technical teams and vendors, you will translate complex requirements into practical solutions, provide technical direction, contribute to solution and architecture decisions, undertake technical and design reviews, and resolve complex platform and security issues.

You will help strengthen platform governance and lifecycle management, reduce duplication, improve integration and enable responsible use of AI, Copilot, automation and citizen development. Through technical leadership, mentoring, documentation and knowledge sharing, you will also build capability across the team and support the effective adoption of collaboration and productivity technologies across research, education and business operations.

Curious to learn more? Explore the full role description above to discover more about this opportunity.

The team

This role forms part of the Staff Experience Team within the Information Technology and Corporate Function. The Collaboration and Productivity Tools team enables exceptional collaboration and productivity across Adelaide University through stable, secure and well-governed digital platforms. We manage the lifecycle, incident triage, adoption and continuous improvement of Microsoft 365 Tools, SharePoint, Power Platform, OneDrive, Content Manager, Atlassian and other collaboration tools, helping teams work effectively while meeting the University's security, information and records governance obligations. We also enable citizen developers and responsible AI activation across our platforms, helping staff adopt AI tools through practical guidance, knowledge sharing and capability building to simplify everyday work.

Visit the AU website to learn moreabout the Corporate Portfolio.

Our people

Our people are guided by purpose, curiosity and a commitment to lifelong learning. We embrace authenticity, innovation and collaboration, and harness diverse thinking in our pursuit of excellence.

This role is perfect for someone who combines strong technical expertise with excellent interpersonal skills and a genuine team-first approach. You will enjoy solving complex problems, collaborating with and supporting colleagues, sharing knowledge and ideas, and helping others build capability. You will be adaptable, accountable and approachable, with a strong commitment to delivering reliable, secure and continuously improving services that enhance the staff experience.

Learn more about our people, what we stand for and what we offer at Careers at AU.

Experience

• Minimum of five years' hands-on experience administering, configuring, designing and supporting Microsoft 365 solutions within large and complex enterprise environments, with strong technical expertise across SharePoint, Microsoft Teams, OneDrive, Power Platform and Microsoft Copilot, including platform configuration, security, governance, integrations and the delivery of scalable and maintainable solutions.
• Ability to translate complex business requirements into innovative, secure and maintainable Microsoft 365 solutions, with experience delivering application and platform improvements, workflow automation and integrations across Microsoft 365 and Power Platform. Experience applying Microsoft Copilot, AI and intelligent automation to improve productivity, collaboration and user experience will be highly regarded.
• Senior technical leadership experience within a Microsoft 365 environment, including providing technical direction and mentoring to colleagues, contributing to solution and architecture decisions, undertaking technical and design reviews, investigating and triaging security incidents, and resolving complex platform issues.
• Designing, configuring, administering and continuously improving enterprise applications and services, including delivering platform upgrades and enhancements and working within Agile/Scrum delivery environments.
• Supporting broader collaboration, productivity and information management technologies such as Atlassian Confluence and Jira, Content Manager and related enterprise platforms. Existing specialist expertise in these technologies is welcomed but not essential.
• Ability to build effective relationships and work collaboratively with business stakeholders, architects, technical teams and vendors, translating technical concepts and complex issues into clear and practical advice.
• Strong written, verbal and interpersonal communication skills, with demonstrated experience developing technical documentation, sharing knowledge and providing practical guidance to technical and non-technical stakeholders.

Ourcommitment to inclusionand diversity

We are committed to fostering a culture of inclusion where diversity iscelebratedand everyone feels respected and valued.Adelaide University, Tirkangkaku isanequal opportunityemployer,committed to creating a safe, inclusive, and equitable workplace where everyone can thrive. Westrongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and people of allages,genders,cultural backgrounds, sexual orientations, andgender identities. We are committed to supporting flexible workingarrangementsand providing reasonable adjustments throughout the recruitment process.

The online application form will list the specific selection criteria thatyou need to address.

Submit your application by 11:30pmWednesday 11 November 2026

For further information about this opportunity, please contact (quoting reference number 493609):

Jessica De Lorenzo
Team Lead, Talent Acquisition
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Applications welcomed from Australian or NZ citizens, Australian permanent residents and those who have the legal right to work in Australia for the term of appointment.