Support Services Officer

Who are we?

Sonder is a leading not-for-profit human services organisation committed to creating communities where no one is left to navigate life’s hardest moments alone. We work alongside thousands of people each year, bringing together mental health, alcohol and other drug, community and practical supports to deliver connected, person-directed care that helps people live the lives they choose.

What benefits can we offer?

When you work with Sonder, you become part of the Sonder family and that provides you with a number of benefits such as:

• Salary (excluding super) paid above award and reviewed annually

• Flexible working arrangements

• Professional development allowance provided yearly

• Generous salary packaging options - increase your take home pay by 6-12%

• 17.5% Leave Loading

• Modern and welcoming office spaces

• Christmas Closure Bonus Leave (above annual leave entitlements)

• Training opportunities

• Meal & entertainment allowances

• Paid parental leave, and much more!

Sonder are open to negotiating further benefits with the successful applicant to ensure an excellent working environment for you.

Salary Band: $71,577.48 -$78,101.40 + Super

Contract: Casual

Location: Multiple Locations across Metro Adelaide

More Information & Position Description via this link: https://hr.sonder.net.au/31_SSO.pdf

Immunisations: This role has an assigned immunisation category under Sonder’s immunisation requirements. Please refer to the attached document below to view the vaccinations required for this role.

Immunisation Category: Category B - https://hr.sonder.net.au/i/4_SonderImmunisationInformationSheet.pdf

About the Role: The Support Services Officer is responsible for providing high-quality customer service and administrative support to clients, staff, and stakeholders across Sonder. With a focus on professionalism, confidentiality, and excellent service, this role helps ensure the smooth operation of our services. We are currently seeking candidates for a casual pool, with opportunities available across various locations.

Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply. We are committed to an inclusive and culturally safe workplace.

Experience Requirements:

• Demonstrated experience working within a fast-paced environment;

• Experience in the delivery of effective and proficient client-focussed administrative and front of house support

• Experience in dealing with a high demand of enquiries from members of the public, particularly enquires of a sensitive or confidential nature.

• Experience in the provision of high level, professional and courteous customer service.

Qualification and Other Requirements:

• Current or willing to obtain a Working with Children's Check (WWCC)

• Current or willing to obtain a National Police Check (NPC)

• Certificate level in Business Administration or similar, desirable but not essential.

How to apply:

Applicants are requested to send a cover letter and resume to Sonder via our careers portal on our website.

Feel free to send any enquiries to sondercareers@sonder.net.au

Advert Closing Date: 13 November 2026

At Sonder, we strive to respond to all applicants. However, due to the high volume of applications we receive, we may only be able to contact those shortlisted for the role. Thank you for your understanding.