Level 2 MSP Technician

Do real engineering work for businesses that notice.

IT jobs in Brisbane with an Australian-owned MSP and MSSP. We hire IT professionals who want to solve real problems for Australian businesses, not chase ticket volume. Remote-first across Australia, with training, mentorship and a clear path forward.

Brisbane, QLD (remote-first) Full-time

Education Technician

Brisbane, QLD (remote-first) Full-time Mid-level

Support IT infrastructure and classroom technology across Queensland schools and education sites. Deploy and manage devices through Microsoft Intune, handle help desk requests from teachers and admin staff, and keep printers, networks and classroom tech working day to day. A current Blue Card is required for school site work.

Own escalated tickets across a portfolio of managed IT clients. Troubleshoot Microsoft 365, networking, endpoint and server issues, deploy changes safely, and document everything you touch. Mentor Level 1 staff, partner with clients on improvements, and help keep the baseline security stack healthy across every account.

Don't see a role that fits? We welcome general applications from engineers, support technicians and security analysts.

What you would work on

Real Bytes runs four practices. Most engineers touch more than one, which is part of why the work stays interesting. You will not spend a year on a single client seat.

Managed IT services

Help desk, device management, patching, backup and proactive maintenance for small and medium Australian businesses. The day-to-day engineering that keeps clients running.

Cybersecurity

Endpoint detection and response, 24/6 managed detection and response, Essential Eight alignment, SMB1001 evidence and incident response. Security built into every engagement, not sold as an extra.

Microsoft 365 and cloud

Tenant management, Intune enrolment, SharePoint and Teams governance, Azure infrastructure and licensing. The productivity and cloud platform most of our clients run on.

Operational technology and projects

Ubiquiti UniFi networking, CCTV, access control, site builds and OT security for industrial and remote sites. The project work that takes you out of the ticket queue and onto a site.

Why join Real Bytes

We invest in our people because great talent comes from a great environment. The practical version of that, not the poster version.

Market-rate pay reviewed regularly, tied to outcome and growth, not ticket volume.

Real team culture

A collaborative, supportive team that backs each other on hard problems.

Training and growth

Annual training budget for certifications, courses and clear career progression paths.

Remote-first across Australia with flexible hours around your life.

Remote-first

Work from anywhere in Australia. Onsite work is arranged regionally, not expected daily.

Annual training budget for certifications and courses, plus paid time to study.

Access to experienced engineers and a clear path forward, not a dead-end seat.

Work-life balance

Flexible hours and reasonable workloads. We staff to serve clients well, not to burn people out.

Regular team meetups and an annual get-together to put faces to the remote names.

Varied work

Exposure across managed IT, cyber security, cloud, AI and OT. Breadth you won't get in a single client seat.

What we value

We look for people who care about outcomes, ask good questions, and want to make a real difference for Australian businesses.

A problem-solving mindset and attention to detail

Strong communication and a genuine customer focus

Willingness to learn and grow continuously

A collaborative team player who supports others

Integrity and professional ethics in every interaction

How we hire

A straightforward process, no whiteboard trivia, and a reply to every applicant within five business days.

Conversation

A short call to understand your background, what you are looking for and whether we fit.

Technical chat

A practical conversation about how you approach real problems. No whiteboard trivia.

Offer

If we both feel it, we make an offer. We reply to every applicant within five business days.

Universal Requirements

All candidates must confirm they can pass these checks to proceed.

National Crime Policy Check Rights to Work in Australia Check Blue Card Check (Working with Children)

Are Real Bytes IT jobs remote across Australia? What does Real Bytes look for in IT and cyber security candidates?

A problem-solving mindset, clear communication, willingness to learn and genuine care for client outcomes. We look for engineers who want to do quality work for Australian businesses, not chase ticket volume. Microsoft 365, endpoint detection and response, and ACSC Essential Eight exposure are valuable, but attitude and aptitude weigh more than certifications.

Do you offer professional development for IT staff?

Yes. An annual training budget for certifications and courses, access to experienced mentors, clear career progression paths, and the variety of work that comes from supporting clients across managed IT, cyber security, cloud, AI and operational technology. We invest in our people because retention and depth matter in this industry.

Real Bytes is an Australian-owned company. We do not use offshore helpdesks.