Quick Overview
Seniority
Mid Senior
Work mode
Hybrid
Location
United States
Posted
Yesterday
SSOREST
Job Description
Experience
- 5+ years of hands-on experience with BMC Remedy / AR System / BMC Helix in an enterprise production environment.
- 3+ years in a senior developer, administrator, or technical lead role on Helix or equivalent ITSM platform.
- Demonstrated experience supporting Helix ITSM, Smart IT, Digital Workplace, and Service Catalog (SRM) in production.
- Proven track record building and maintaining REST API integrations between Helix and external enterprise systems.
- Experience with Incident, Change, and Request module configuration — workflows, approvals, templates, and self-service intake.
- Experience operating multi-tier Helix environments (AR Server, Mid-tier, RSSO/SSO, database layer).
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