Voice Technician

Job Ttile : Telecom / Voice Technician

Location : Fort Wayne, IN

Duration : Long Term

Position Overview:

· Clinet is seeking an onsite Cisco Voice Deployment Technician to support Cisco voice and phone deployments in Fort Wayne, Indiana. This resource will work closely with deployment Hands-on Cisco voice and phone deployment and troubleshooting experience.

· Experience with Cisco Unified Communications Manager (Call Manager).

· Experience supporting Cisco Jabber and Cisco Unity.

· Experience troubleshooting analog devices, gateways, paging/access changes, and cross-connects.

· Experience with ServiceNow.

· Excellent customer service and communication skills.

· Technically strong, and comfortable working onsite to support internal teams.

technicians and end users to configure and troubleshoot phones and provide support as employees move into new spaces and adopt new technologies.

Responsibilities:

· Configure and troubleshoot Cisco phones in support of onsite deployments.

· Perform Cisco Unified Communications Manager (Call Manager) updates.

Support paging and access changes, analog devices, cross-connects, and gateways.

· Support Cisco Jabber and Cisco Unity.

· Work closely with deployment technicians and end users during moves into new spaces.

· Provide support to employees adopting new technologies.

· Document and track work in ServiceNow.

Qualifications:

· Hands-on Cisco voice and phone deployment and troubleshooting experience.

· Experience with Cisco Unified Communications Manager (Call Manager).

· Experience supporting Cisco Jabber and Cisco Unity.

· Experience troubleshooting analog devices, gateways, paging/access changes, and cross-connects.

· Experience with ServiceNow.

· Excellent customer service and communication skills.

· Technically strong, and comfortable working onsite to support internal teams.

Tools and Technologies:

· Cisco Unified Communications Manager (Call Manager)

· Cisco voice/phones

· Cisco Jabber

· Cisco Unity

· Analog devices and gateways

· Paging/access

· Cross-connects

· ServiceNow

Partner Information:

· Please inform candidates that this is a contract role with your company and will be assigned to a third party customer of Client

· We’re committed to pay transparency. We ask that when posting a role with WWT please include a clear salary or pay range to support fairness and informed decisions

· Please ensure that all end-client information is removed from any job postings or candidate communications. Before sharing or posting a role externally, confirm with the Resource Management team to ensure alignment and approval.