Director, Cash Management Manager

We’re seeking a future team member for the role of Director, Cash Management Manger to join our Payments Enablement Platform Ops team. This role is located in Pittsburgh, PA.

In this role, you’ll make an impact in the following ways:

• Essential component of the Paper Payments Management function. Oversees the direction of large projects with high impact, visibility, and risk to ensure Senior Management goals are met. Helps set functional objectives and monitors Paper Payments Management services to ensure activities align with the goals of the business.
• Manages the workflow of the function. Develops and manages the metrics and standards for function's service levels to ensure measurements are accurate and align with the functional strategy.
• Identifies and implements strategic initiatives to make operations more efficient. Analyzes the Paper Payments Management quality assurance processes to improve systems and operations and ensure the function's services are of the highest quality.
• Partners closely with vendors and industry associates. Manages high priority internal and external customer service needs. Responsible for aligning Paper Payments’ services with customers' expectations and addressing any issues to ensure customers' needs are met.
• Responsible for coordinating with, motivating and developing multiple teams of Paper Payments staff. Responsible for a significant level of problem resolution.
• Participates in strategic workforce planning to develop staffing models that ensure Paper Payments teams have the resources and capabilities needed to complete work requirements, achieve functional goals, and meet the needs of the business.
• Develops short and long range plans to support the strategic direction of Paper Payments activities.
• Critical to the achievement of functional goals and objectives for Paper Payments Operations.

To be successful in this role, we’re seeking the following:

• Bachelors degree or the equivalent combination of education and experience is required.
• 15 plus years of total work experience with at least 5-7 years in management preferred.
• Experience in bank operations and leading complex projects is preferred.