Client Support Technician | W2/1099 Role | Applicant Must Be Current MS Resident

NOTE: APPLICANT MUST BE ON OUR W2 OR 1099 AND CURRENT MS RESIDENT. NOT ACCEPTING SUB-VENDORS.

Job Description:

POSTING TITLE                          Client Support Technician

WORK LOCATION                      200 North Street, Jackson MS 39201

REMOTE OPTION                      100% Onsite, Do NOT submit remote candidates

DURATION                                  8+ Months w/Extensions

INTERVIEW                                 MS Teams or In-Person

DESIRED CAREER LEVEL        Intermediate

EDUCATION LEVEL                   HS or GED

OVERTIME                                  Yes

ON-CALL REQUIRED                 No

TRAVEL FREQUENCY                No

CRIMINAL/DRUG BACKROUND CHECK REQUIREMENT  Background Check

POSITION DESCRIPTION:

Provides a full range of on-site and remote end-user support for the Agency network. Repair desktop PCs, laptops, printers, monitors, and mobile devices. Install, configure, and update operating systems and office applications. Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or offboarding tasks, including user account creation and permission setups. Maintain inventory records for hardware, software licenses, and IT supplies. Escalate complex or network-wide issues to senior system or network administrators.

REQUIRED SKILLS/EXPERIENCE:

·       Typically requires a high school diploma, vocational training, or an Associate’s/Bachelor’s degree in Information Technology or Computer Science.

·       1 to 4 years of relevant IT support or service desk experience.

·       Knowledge of Windows 10/11, Microsoft Office 365, Azure/Active Directory, basic networking (DNS, DHCP, TCP/IP), and endpoint security tools.

·       Strong communication, patience, customer service mindset, and problem-solving abilities

PREFERRED/NOT REQUIRED: Preferred skills/experience:

·       CompTIA A+, CompTIA Network+, or Microsoft credentials are preferred.