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Duck Creek Policy L2 Support

SysMind, LLCJersey City, NJ🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeOn Site
LocationJersey City, NJ, United States
ScrumRoot Cause AnalysisUnderwritingExpressAgile

Job description

Location: Jersey City, NJ
Work Arrangement: Onsite
Employment Type: Contract
Experience: 10–12 Years

Position Overview

We are seeking an experienced Senior Technical Lead with strong expertise in Duck Creek Policy 7.x development and production support. The role combines technical leadership, application troubleshooting, configuration management, and L2 production support for property and casualty (P&C) insurance applications.

Primary Skills

Duck Creek Policy 7.x
Duck Creek Application Support
Duck Creek Policy Development
P&C Insurance
Production Support
Technical Troubleshooting

Secondary Skills

Duck Creek Author
Duck Creek Server
Duck Creek Express
Underwriting and Rating
Insurance Rules and Forms
Data Tester
Utility Trace Monitor
TSV Debugger
IBM MQ Message Flows
Configuration Management
Code Deployment and Merging
Root Cause Analysis (RCA)
Agile/Scrum

Key Responsibilities

  • Provide L2 production support for Duck Creek Policy applications.

  • Analyze, troubleshoot, and resolve production incidents, service requests, and defects within agreed SLAs.

  • Design, build, and configure Duck Creek Policy solutions to meet business requirements.

  • Perform unit testing and validate application changes.

  • Use debugging tools such as Data Tester, Utility Trace Monitor, and TSV Debugger to investigate application issues.

  • Conduct technical reviews of development activities to ensure quality and adherence to standards.

  • Perform root cause analysis and recommend permanent fixes for recurring and critical issues.

  • Monitor and support IBM MQ message flows.

  • Manage data fixes and configuration changes within Duck Creek applications.

  • Coordinate code check-in, check-out, merging, and deployment to higher environments.

  • Estimate development requirements and provide technical guidance to developers.

  • Support Agile/Scrum development and delivery activities.

Required Qualifications

  • 10–12 years of experience in Duck Creek Policy development and support.

  • Strong hands-on experience with Duck Creek Policy 7.x.

  • Solid understanding of P&C insurance, including underwriting, rating, insurance rules, and forms.

  • Experience with Duck Creek Author, Server, and Express.

  • Strong experience designing, building, and configuring solutions based on business requirements.

  • Experience with unit testing and application debugging tools.

  • Knowledge of production incident management, defect resolution, and SLA-based support.

  • Experience with root cause analysis and permanent issue resolution.

  • Experience supporting MQ message flows and application configuration changes.

  • Knowledge of code management, merging, and deployment processes.

  • Ability to provide technical and functional guidance to development teams.

  • Experience working in Agile/Scrum environments.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
We are committed to providing reasonable accommodations to qualified applicants with disabilities and for sincerely held religious beliefs, as required by applicable law. Applicants who require a reasonable accommodation during the hiring process may request assistance.
Employment may be contingent upon the successful completion of job-related pre-employment screening, which may include background and reference checks and, where permitted by applicable law and applicable to the position, drug testing. All such screening will be conducted in accordance with applicable federal, state, and local laws.

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