Technical Product Support Analyst

Work Location

100% On-site

Office Location: 6230 E Stassney Ln, Austin, Texas 78744

Candidates must be local to Austin, TX or surrounding areas.**

Job Description

We are currently seeking a contract Technical Support Product Analystto be a key resource on a technical services team for our client, the Texas Department of Transportation (TxDOT).

Responsibilities

The ideal candidate will be a technical resource who is comfortable with troubleshooting issues, supporting business applications and systems, and assisting with broader technical needs as they arise. We are particularly interested in candidates who can work across both operational support and technical initiatives, development support, documentation, and process improvement.

Qualifications

Minimum (Required):

8 years of:

• Help desk and end user technical support
• Application troubleshooting and support
• AI, integrations, or automation
• Technical documentation and knowledge management
• Working with both business users and technical teams

Preferred (Optional):

• Experience with one or more Texas State Agencies

Company Overview

Texas GovLink has been contracted with the Texas State Government, we are a Top Ten ranked vendor, and premier provider of technical and business staffing solutions. Texas GovLink offers its family of consultants excellent rates, a local support staff, and an attractive benefits package which includes medical insurance (TGL shares a percentage of the cost), life insurance, a matching 401(k) plan and a cafeteria plan. Candidates selected for interview will be required to undergo criminal background checks and may be required to complete a drug screen in accordance with Federal and State Law. Offers of Employment are contingent on a successful background check. Texas GovLink is an equal opportunities employer.