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Senior Software Technical Support - 2 Openings

DivIHN Integration Inc.Merrifield, VA🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeHybrid
LocationMerrifield, VA, United States
SAFeAgile

Job description

DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.

Visit us at to learn more and view our open positions.

Please apply or call one of us to learn more

For further inquiries regarding the following opportunity, please contact our Talent Specialist, Tenish at
Title: Senior Software Technical Support - 2 Openings
Duration: 6 Months
Location: Merrifield, VA
Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered.
Job Description:
Their primary responsibilities will include:
  • Monitoring technical and operational risks
  • Identifying application, infrastructure, integration, vendor, and organizational dependencies
  • Assessing the effect of dependencies on business-driven delivery timelines
  • Performing critical-path and schedule-feasibility analysis
  • Supporting risk-burndown planning and reporting
  • Coordinating subject-matter experts to investigate and resolve issues
  • Supporting/Investigating production incidents, performance problems, defects, and maintenance activities
  • Reviewing technical requirements, proposed changes, and cross-system impacts
  • Supporting release readiness, implementation coordination, and operational readiness
  • Providing evidence-based recommendations to management
  • Explaining why a proposed timeline is achievable, achievable with conditions, or not achievable
  • Resources require strong enterprise software and application-support experience, but hands-on software development is not a primary responsibility.
  • Supports and coordinates activities across the Software Development Life Cycle, including requirements, planning, technical review, change management, testing coordination, release readiness, implementation coordination, and post-implementation support.
This includes:
  • Governance and coordination
  • Requirements and technical-review support
  • Coordination of supplier and client technical teams
  • Change and release-management support
  • Dependency and risk management
  • Readiness assessments
  • Test and implementation coordination
  • Documentation and status reporting
  • These resources will not directly perform coding, software design, configuration, testing, infrastructure, security, or deployment activities.
List of tasks to be performed:
  • Responsible for managing the entire SLDC life cyle.
  • Maintaining Optimal System performace and proactively mitigating risks early.
  • Takes projects from assignment to implementation.
  • Supports management team’s efforts in change managemen, Dependancy risks and Critical Path Method to map risk burndown charts.
  • Recommends and takes action to improve processes.
Required Certifications:
  • SAFe RTE (Release Train Engineer) or SAFe Architect or PMI ACP (Agile Certified Practitioner)
  • The Software Engineer will heavily be using these skills: Dependancy risks and Critical Path Method to map risk burndown charts, Team velocity and capasity planning, communication, leadership, organization, time management, budget management, risk management, problem-solving, adaptability, and teamwork.
Equivalent certifications will be ok if it shows ample knowledge in:
  • Performing critical-path and schedule-feasibility analysis
  • Supporting risk-burndown planning and reporting
  • Identifying application, infrastructure, integration, vendor, and organizational dependencies
  • Assessing the effect of dependencies on business-driven delivery timelines
Required Experience:
  • Minimum of 7 years’ (prefer 8-10) experience, in enterprise software development Requried,
Educational Requirements:
  • A degree from an accredited College/University in the applicable field of services is required.
  • The 2 technical resources will support a large, highly critical enterprise software environment.
About us:
DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.

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