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Full timeTechnology

AJOC Classified Support Engineer

Govcio LLCAnnapolis, MD🇺🇸United States

Why this role stands out

Elevate your career with a competitive salary between $95,000 - $115,000 as an AJOC Classified Support Engineer at Govcio LLC, where you'll lead critical IT field support for classified systems and develop your leadership skills. This on-site role is ideal for experienced IT professionals with a knack for managing complex technical operations and ensuring seamless support for diverse user groups. Apply now to make a significant impact in a key technology role!

Quick overview

Salary$95k - $115k/yr
SeniorityMid Senior
Employment typeFull Time
Work modeOn Site
LocationAnnapolis, MD, United States

Job description

Overview:

GovCIO is currently hiring for an AJOC Classified Support Engineer for an upcoming award. This position will be located in Annapolis Junction and will be onsite

Responsibilities:
  • Provides technical and management leadership for major IT field support services for AJOC classified systems, establishing goals and plans that meet project objectives
  • Directs and controls all international field support activities, having overall responsibility for management, methods, and staffing to ensure technical requirements are met
  • Oversees technical support to federal, contractor, and detail employees using TSA Systems, ensuring appropriate staffing resources
  • Ensure support engineers complete mandatory and job-related training
  • Directs specific IT Field Services tasks, including deskside support, mobility support, deployment services, Operations and Maintenance (O&M), asset management inventory assistance, and video conferencing and A/V O&M, and local on-site cabling
Qualifications:

Bachelor's with 6 - 8 years (or commensurate experience)

Required Skills and Experience

  • 6 years experience in IT support
  • Holds appropriate personnel clearance levels to gain access to classified systems
  • Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems
  • Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies
  • Possesses the ability to provide comprehensive IT support for TSA staff at International locations
  • Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery

Clearance Required: Must have a TS/SCI Clearance

Posted Salary Range: USD $95,000.00 - USD $115,000.00 /Yr.

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