Technical Support Specialist

Tandy Leather Factory is seeking a customer-focused Technical Support Specialist to help retail and online customers resolve technology and product-support issues. Troubleshoot point-of-sale systems, computers, connectivity, and e-commerce tools; document and escalate complex problems; and guide customers and colleagues through clear, practical solutions. Bring strong communication skills, sound troubleshooting habits, and an interest in supporting a maker-focused business. You'll work with store and corporate teams to keep systems running smoothly and help hobbyists, craftspeople, and professionals enjoy a helpful, reliable experience. Prior technical support or retail technology experience is preferred; training on Tandy products and systems will be provided.

Responsibilities

• Troubleshoot point-of-sale systems, computers, connectivity, and e-commerce tools.
• Assist store and corporate staff and customers with technical questions.
• Document support requests, solutions, and recurring issues in a ticketing system.
• Escalate complex technical issues to appropriate teams or vendors.
• Explain technical steps clearly and provide practical guidance.
• Help maintain reliable retail and online operations.

Required Skills

• Technical troubleshooting
• Customer support
• Retail point-of-sale systems
• E-commerce support
• Computer hardware diagnostics
• Windows operating systems
• Basic networking
• Ticketing systems
• Product knowledge
• Clear written and verbal communication