Sales Support Coordinator

Sales Support Coordinator
Department:
Customer Service / Sales Support
Reports To:
Customer Service Manager
Location:
Hauppauge, NY – On-site
Schedule:
Monday–Friday

Position Summary
The Sales Support Coordinator serves as a key point of contact for the day-to-day administration of customer accounts, supporting the order-to-delivery and billing process from receipt of the customer purchase order through fulfillment.
This role works closely with customers, Sales, Operations, Finance, and our third-party logistics partner to ensure orders are entered accurately, changes are communicated promptly, inventory is monitored, and billing is completed timely and accurately.
The ideal candidate is highly organized, detail-oriented, responsive, and comfortable managing multiple customer accounts and priorities in a fast-paced food manufacturing environment.

Essential Duties & Responsibilities
Customer Account & Order Management
Manage the day-to-day administrative needs of assigned customer accounts. Receive, review, and enter customer purchase orders manually and through EDI. Verify order information for accuracy, including items, quantities, pricing, requested delivery dates, and shipping information. Process customer-requested changes to existing orders, including quantity, item, and delivery-date adjustments. Maintain accurate and up-to-date order information within NetSuite and applicable customer systems.

Proactively communicate order updates, changes, delays, and other relevant information to customers and internal stakeholders. Billing & Order Completion
Process billing for completed customer orders accurately and timely. Review order and shipment information prior to billing and identify discrepancies requiring follow-up. Partner with Finance and Customer Service Operations to resolve billing questions or exceptions. Maintain accurate documentation related to customer orders and billing activity.

Inventory & Fulfillment Coordination
Monitor inventory availability in support of customer orders. Identify potential inventory shortages or fulfillment concerns and communicate them to the appropriate internal teams. Maintain ongoing communication with Lineage regarding customer orders, inventory, pickups, deliveries, and daily order changes. Coordinate with Operations, Logistics, Sales, and other internal teams to help ensure customer orders are fulfilled as expected.

Customer & Consumer Support
Respond to customer emails and phone calls regarding orders, deliveries, billing, inventory availability, and other account-related questions. Research routine customer issues and coordinate internally to provide timely resolutions. Receive and process occasional consumer complaints received by phone or email, following established procedures for documentation and escalation. Provide general phone coverage and appropriately route inquiries from customers, consumers, vendors, truck drivers, job seekers, and other callers.

Cross-Functional Support
Serve as a day-to-day liaison between customers and internal departments, including Sales, Operations, Logistics, Finance, and Quality. Communicate account and order changes promptly to all impacted parties. Maintain organized customer and order records. Provide coverage for other team members during absences and periods of increased order volume. Participate in department meetings and support process improvements related to order management and customer account administration. Perform additional related duties as assigned.

Qualifications
High school diploma or equivalent required; associate or bachelor's degree preferred.
2+ years of experience in customer service, sales support, order management, account coordination, or a related role preferred. Experience within food manufacturing, CPG, distribution, or a similar environment preferred. Experience working with ERP/order management systems; NetSuite experience strongly preferred. Experience processing EDI orders preferred. Strong Microsoft Excel, Outlook, and general Microsoft Office skills. Strong written and verbal communication skills.

Excellent attention to detail and ability to maintain accuracy while managing a high volume of transactions. Ability to prioritize multiple customer accounts, orders, deadlines, and changing requests. Comfortable working cross-functionally and communicating with customers, Sales, Finance, Operations, Logistics, and third-party partners. Key Competencies
Customer and account focus
Order management
Billing accuracy
Attention to detail
Organization and follow-through
Sense of urgency
Problem solving
Cross-functional communication
Adaptability in a fast-paced environment