App Support Specialist

Application Support Specialist (Level 1 to 1.5) | 6-Month Contract

We''re hiring multiple Application Support Specialists for a 6-month contract engagement. This is a great fit for someone who likes solving problems, owns their queue, and wants to plug into a fast-moving support team.

What you''ll do:

• Triage and resolve incoming tickets across multiple applications
• Provide Level 1 to 1.5 troubleshooting and escalate when needed
• Handle access provisioning and user account requests
• Document issues, resolutions, and recurring patterns
• Partner with internal teams to keep support running smoothly

What we''re looking for:

• 1 to 3 years in application support, help desk, or a similar IT support role
• Comfort working tickets in a queue-based environment (ServiceNow, Jira, Zendesk, or similar)
• Solid troubleshooting instincts and a customer-first mindset
• Familiarity with access provisioning and basic user administration
• Strong written communication for clear ticket documentation

Details:

• 6-month contract
• Rate: $20 to $30/hr depending on experience
• Multiple openings

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.