Project Manager

Job#: 3053624
Job Description:
Configuration Services Project Manager
Location: Round Rock, TX 78682 (Partial Remote)
Accountabilities:
Manage and execute Configuration Services projects from initiation through delivery.
Organizes the interdepartmental activities for both client and internal support resources ensuring completion of the project/product on schedule.
Works directly with customers over the phone to align the solution sold by CLIENT
Aligns with Sales, Customers, Solutioning and Internal Organizations as needed to drive operational efficiencies and customer satisfaction.

Responsibilities

Individual will report to the Departmental Lead and take direction from both Sales Teams & Customers dependent upon the solution sold to the customer. Responsible for the delivery of complex configuration services project quality, and customer focus. Ability to execute detailed project plans of a project within the standards of project management methodologies, detailing schedules, controls, resources, and maintains project governance. Responsible for the delivery and daily management of activities, which are coordinated with employees, Partners and Customer Resources.

Accountable for delivering projects on time, as needed weekly status reports, and identifying risk and issues/escalation reporting. Prepares estimated time to complete, responsible for Quality Assurance and ensure project is delivered to scope. Participates in customer discussions, meetings, schedule and planning as required. Individual will be the day-to-day Primary Point of contact during the project for all aspects of the project(s), but also aligns to other departmental resources to ensure the complete solution success.

Ensures a strong and seamless relationship by maintaining communications about the project to the stakeholders: customers, management, sales and delivery personnel. Articulates the full value of the Solutions and Services business benefit to the customer.

Training and Execution

Able to work with CLIENT Deployments Toolsets. Assist in developing a program implementation plan that articulates the role of CLIENT in the delivery of the designed solution within the account. Assist in the oversight of projects in his/her portfolio and leads project teams to ensure projects are delivered on time and within budget and to satisfaction of the customer. Provides support, assistance and overall customer satisfaction, business impact and oversees delivery and Quality Assurance.

Ensures any existing or potential customer escalation issues for owned projects, appropriate communications are occurring to all concerned parties; proactively manages customer relationship, participates in the escalation process as required. Ensures a strong and seamless relationship by maintaining communications about the project portfolio and all the initiatives to all the stakeholders: customers, management, sales and delivery.

Essential Requirements

Strong relationship driven personality, teamwork, ability to multitask, manage stress and flexibility with managing time/priorities. Technical ability within the PC Operating System environment. Typically requires 5+ years of related experience with focus in a customer facing role such as account coordinator, project coordinator, project/program management, account management.

Possesses and can demonstrate strong phone communication and onsite customer facing skills and experience, ability to screen share with customers and walk-through of customer web-based toolset & email communications. Drive projects or programs to predictable and coordinated outcomes that meet or exceed goals set for service delivery.

Use project management techniques & skills to manage structured product/services development life-cycles based on consensus and collaboration across a variety of organizations (Configuration Services, Sales, Engineering, Operations, Marketing, and other organizations as needed.). Ability to project "what-if" scenarios to both prioritize and plan, avoid pitfalls, and address Customer/Sales needs without escalation. Ability to analyze existing organizational performance to create plans for continuous improvement in quality, profitability, and competitive positioning.

Lead through effective communication with, and motivation of, others above, equal and below their grade level to drive collaboration and alignment for smooth product execution across the organization and through the product life-cycle. Excellent communication skills/soft skills including written and verbal communication
Strong organization skills with a proactive mentality.

Desirable Requirements

Bachelor's degree or equivalent Project Management/IT Technical experience. Domain knowledge of Configuration Services and Managed Deployment Projects. Previous experience with IT Client-type customer projects or deployments. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.

Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

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