Sales and Customer Service Associate

The Sales Associate is the ambassador for the customer's experience, from greeting through purchase, and the maintenance of the customer relationship. A Sales Associate assesses the customer's needs and educates them on the benefits of various products.

General Job Responsibilities
Represent the brand in a positive and compliant manner while providing the best-in-class service that consistently exceeds our customer's expectations
Establish relationships with customers and provide a memorable customer experience to create loyalty to our brand
Offer customers helpful, friendly, and knowledgeable assistance including relaying information on product equivalencies and responsible use of products as well as making tailored recommendations
Stay current on product and cannabis related information and provide information in a digestible and customer-friendly way
Contribute to a work environment that is positive, customer-service oriented, and compliant with established policies and procedures
Must maintain a clean and professional appearance while in our customer-based environment or while representing our brand
Responsible for maintaining the store in a clean, organized, safe manner with special attention paid to merchandising standards
Assist with new inventory unloading and stocking as needed
Other duties as assigned
Reception Duties & Requirements:
Greet guests in a friendly manner and check in all customers by verifying their ID and logging information in the point of sale system
Assist customers over the phone with any questions and log and prepare any over-the-phone orders
Remains in a stationary sitting position for majority of shift with occasional standing, bending, or reaching
Operates a telephone and a computer
Curbside Duties & Requirements:
Greet guests in a friendly manner promptly upon arrival and validate their form of ID
Verify order total and return payment to the cashier for processing
Bring order out to the guest's vehicle in a timely manner and provide receipt
Remains on feet and in active motion for majority of shift
Operates a hand held radio transmitter
Works outdoors in all weather conditions
Cashier Duties & Requirements:
Accountable for accurately utilizing the Point of Sale system to process payments and finalize orders
Ensures all products in a customer's order match order documentation exactly as provided
Uses money handling and basic math skills to calculate change and ensure transaction accuracy
Responsible for counting drawer at end of shift and verifying drawer total
Sedentary work that involves primarily sitting and standing with occasional bending or reaching
Bud-back Duties & Requirements:
Navigate the store storage drawers and storage rooms to prepare customer orders accurately
Package orders and communicate status and total charge to retail team
Remains on feet and in active motion for majority of shift
Occasional lifting of objects up to 20 pounds required
Operates a hand held radio transmitter
General Job Requirements
Six months to one year of experience in retail, hospitality, or customer service required
One or more years of work experience in a related industry preferred
Knowledge of basic computer skills, and prior experience with Point of Sale software preferred
High School Diploma or equivalent required
Must be 21 years of age or older
Job Type: Part-time
Pay: $14.50 - $15.50 per hour
Expected hours: 15 - 20 per week
Benefits:
Employee discount
Flexible schedule
Shift:
Day shift
Evening shift
Work Location: In person