Helpdesk Team Lead: Customer-Focused IT Support Coach

RGIT Australia in Hindmarsh, South Australia is seeking an experienced IT Team Lead to oversee the first level of IT support and manage a team of L1 technicians. You will coordinate requests, ensure SLA targets are met, and drive a high-performing culture across the service desk.

The role requires coaching, staff development, and strong leadership to deliver consistent customer outcomes and maintain service quality. This is a full-time permanent position located on-site in Adelaide.