Business Analyst – Public Safety CAD Implementation

Software Resources has an immediate, contract job opportunity for a Business Analyst – Public Safety CAD Implementation with a major organization in Baltimore, MD.

Have to be and eligible for CJIS certification (background check will be required).

Work samples required.

• Technical Writing ability
• Workflow modeling

Summary:
The Business Analyst is responsible for leading business process discovery, workflow analysis, documentation, and operational assessments in support of Computer-Aided Dispatch (CAD) procurement and implementation projects. This role works closely with public safety stakeholders, operational leadership, dispatch personnel, technical teams, and project managers to understand current-state operations, identify opportunities for improvement, and develop recommendations that support future-state business processes and system configuration.
The Business Analyst applies industry-standard business analysis methodologies to document operational workflows, facilitate stakeholder engagement, perform gap analyses, and translate business needs into actionable documentation that supports procurement, implementation, and organizational change initiatives.

Key Responsibilities:
Business Discovery & Stakeholder Engagement:

• Collaborate with project leadership and client representatives to identify project stakeholders and develop engagement plans.
• Schedule, coordinate, and facilitate stakeholder interviews, workshops, focus groups, and operational observation sessions.
• Conduct structured interviews with operational personnel including:
  • Telecommunicators
  • Dispatchers
  • Supervisors
  • Public safety leadership
  • Technical support staff
  • Cross-functional agency representatives
• Build strong working relationships with stakeholders while ensuring minimal disruption to daily operations.
• Conduct follow-up meetings to validate findings and clarify business requirements.

Operational Observation & Workflow Discovery:

• Observe day-to-day operational activities to understand business processes and organizational workflows.
• Analyze end-to-end workflows including:
  • Call taking
  • Call entry
  • Incident creation
  • Dispatch operations
  • Call tracking
  • Interagency coordination
  • Alternative responses
• Document interactions between personnel, business processes, and supporting technology.
• Identify:
  • Manual processes
  • Workarounds
  • Operational bottlenecks
  • Process inconsistencies
  • Communication gaps
  • Workflow dependencies

Business Process Documentation:

• Develop comprehensive documentation of current-state operational processes.
• Create process documentation using industry-standard business analysis techniques.
• Produce:
  • Process flow diagrams
  • Swimlane diagrams
  • Workflow narratives
  • Functional workflow matrices
  • Decision trees
  • System interaction documentation
• Document:
  • Decision points
  • Exception handling
  • Workflow dependencies
  • Operational coordination requirements
• Validate documentation with business stakeholders to ensure completeness and accuracy.

Workflow Analysis & Operational Assessment:

• Evaluate existing business processes against industry standards and best practices.
• Conduct workflow assessments to identify:
  • Inefficiencies
  • Duplicate activities
  • Communication gaps
  • Operational risks
  • Reporting limitations
• Analyze opportunities for:
  • Process automation
  • Workflow standardization
  • Operational optimization
  • Improved reporting capabilities
• Assess impacts on business operations and future technology implementation.

Business Analysis & Recommendations:

• Translate business findings into actionable recommendations.
• Develop prioritized recommendations based on:
  • Business value
  • Operational impact
  • Implementation complexity
  • Organizational readiness
• Support future-state business process design.
• Provide business guidance supporting system configuration and implementation planning.
• Develop executive-level summaries of findings and recommendations.

Reporting & Deliverables:
Produce high-quality project documentation including:

• Interview summaries
• Observation reports
• Workflow discovery findings
• Current-state workflow documentation
• Process flow diagrams
• Swimlane diagrams
• Workflow narratives
• Functional workflow matrices
• Workflow gap analyses
• Operational assessment reports
• Efficiency and optimization assessments
• Future-state workflow documentation
• Business recommendations
• Executive presentations
• CAD configuration input documentation

Presentation & Facilitation:

• Facilitate workflow validation sessions with stakeholders.
• Present findings and recommendations to executive leadership and project sponsors.
• Lead discussions to achieve stakeholder consensus on future-state business processes.
• Support procurement and implementation planning through business process presentations.

Required Qualifications:

• Bachelor''s degree in Business Administration, Information Systems, Public Administration, Criminal Justice, or related field (or equivalent work experience).
• 5+ years of Business Analysis experience.
• Experience conducting business process analysis and workflow documentation.
• Experience facilitating stakeholder interviews and workshops.
• Strong knowledge of business process modeling techniques.
• Experience creating process maps, swimlane diagrams, and workflow documentation.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and manage multiple priorities.

Preferred Qualifications:

• Experience supporting public safety, emergency communications, law enforcement, fire, EMS, or government organizations.
• Experience with CAD, Records Management Systems (RMS), or Public Safety Answering Point (PSAP) operations.
• Familiarity with public sector procurement and system implementation projects.
• Experience with workflow modeling tools.
  • MS Visio
• Knowledge of business process improvement methodologies.
• Documented Technical writing experience

About Software Resources
Software Resources, founded more than 3 decades ago, is a trusted staffing partner specializing in Technology (IT, Creative, & Marketing), Finance, & Accounting placements. We work with companies nationwide that need skilled professionals and connect them with candidates like you looking for the right opportunity.

We are always looking for professionals at all experience levels and in various specialties to meet our clients'' hiring needs. As a member of our team, you will have access to benefits including medical, dental, and vision coverage, a 401(k) with company match, short-term disability, life insurance with AD&D.

If this position fits interests you, we encourage you to apply.