Level 2 HelpDesk Specialist - SaaS Support (Hybrid)

LEAP Legal Software in Sydney is seeking a Technical Specialist (Level 2 HelpDesk) to resolve complex technical issues and provide timely, professional support to clients using our Salesforce-enabled service platform. You will escalate, triage, and collaborate across teams to deliver sustainable resolutions while improving client experience.

You will mentor junior team members, document knowledge, and communicate effectively with clients to ensure confidence in outcomes.