Help Desk Supervisor

Facilities Helpdesk Supervisor – Central London

Permanent | Full Time | £40,000 - £50,000, dependant on experience.

A leading organisation in Central London is seeking an experienced Facilities Supervisor to support the smooth, safe and efficient running of its estate. You’ll oversee day‑to‑day FM operations, lead a small team, manage contractors and ensure all services are delivered to a high standard.

Key Responsibilities

• FM Service Delivery — Oversee reactive, planned (PPM) and project works, ensuring timely completion.
• Team Leadership — Manage, coach and develop Facilities team members.
• CAFM Oversight — Ensure accurate logging, tracking and closure of all helpdesk requests.
• Supplier Management — Coordinate contractors, review quotes and ensure value for money.
• Health & Safety Compliance — Maintain a safe, compliant working environment.
• Financial Administration — Support PO, invoice processing and cost control.
• Act as an escalation point and lead the department in senior managers’ absence.

Skills & Experience

• Previous FM experience in a fast‑paced, multi‑site environment.
• Proven team leadership or supervisory experience.
• Strong CAFM and helpdesk knowledge.
• Solid understanding of Health & Safety legislation.
• Highly organised, strong communicator and confident managing multiple priorities.
• Proficient in Microsoft Office, especially Excel.
• Financial awareness (POs, invoices, budgets).