Senior Help Desk Analyst - Melbourne CBD (Parental Leave)

Uniting Limited in Melbourne CBD seeks a Senior Analyst Help Desk to support core applications, systems and hardware. The role collaborates with the Team Leader - Helpdesk to shape ICT service strategies, planning and operations across staff, sites and divisions in Victoria.

The incumbent will provide 1st/2nd line support, monitor queues, and respond to staff inquiries via face-to-face, phone, and email, with occasional onsite visits throughout the region.