Senior Analyst Help Desk

• Access salary packaging to increase take-home pay


• Full-time, Maximum term parental leave cover until 31 March 2027


• Based in Melbourne CBD

Your new role

As the Senior Analyst Help Desk, you will work closely with the Team Leader - Helpdesk to ensure that there are appropriate and relevant strategies, planning, implementation and operations to meet the ICT service support needs of the staff, sites and divisions across Uniting.

In this role, some of your responsibilities will include:

• Providing 1st and 2nd level help desk support for the company's core applications, systems and hardware.


• Monitoring queues and answer customer calls within stated guidelines


• Responding to questions from internal staff face to face, telephone and email


• Providing onsite support within the region as needed on a regular basis.

Benefits of working at Uniting

Our work isn't easy, but it matters. Work with people who care as much as you.

In addition to your salary + super, you can access the following.

• Access salary packaging to increase take-home pay.


• Enjoy a 10% discount at Uniting Early Learning


• Up to 10 weeks paid parental leave for primary caregivers (4 for secondary).


• Free counselling with our Employee Assistance Program (EAP).


• Access training and development opportunities to help you grow.


• Enjoy 25% off at Uniting Op Shops.

Your skills and experience

• Proven experience as a member of a help desk team using ITIL processes and compatible technologies to maintain service support excellence


• Proven experience in providing services within diverse geographical region to a large service organisation


• Broad experience in engaging with ICT and other professionals


• Working knowledge of O365 applications


• Good time management skills and ability to multitask


• Proven communications skills and the ability to effectively deal with difficult situations

View the position description here.

About Uniting

At Uniting we are passionate about working together to inspire people, enliven communities and confront injustice. We have a 5,000 strong workforce of employees and volunteers who deliver a diverse range of services across Victoria and Tasmania.

Visit us:

Uniting is a child safe organisation and is committed in everyday practice to ensure the safety and wellbeing of all children, at all times. As a 'child safe' organisation, employment with Uniting is subject to a satisfactory national (and international where relevant) police check and relevant Working with Children Check in your State prior to commencement of any paid or unpaid work and/or participation in any service or undertaking.

Through the recruitment process, we will ask you for personal information. Disclosure is optional, however, it can help us support you better. We invite you to tell us if you identify as Aboriginal, a person with disability, from a diverse background or LGBT+. You will be given an opportunity in the application form to request additional support. We welcome the opportunity to discuss how we can support you.

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