Desktop Support Engineer

Role: Desktop Support Engineer

Location: Kansas City, MO 64161 / Chino, CA 91708 / Las Colinas, TX

(100% onsite Role Only)

Job Description:

• Install, configure, and maintain desktops, laptops, printers, and peripheral devices.
• Provide technical support for hardware, software, and network-related issues.
• Troubleshoot operating systems such as Windows, macOS, and basic Linux environments.
• Handle user account management, password resets, and access permissions using Active Directory.
• Install and update applications, antivirus software, and security patches.
• Diagnose and resolve LAN/Wi-Fi connectivity and VPN issues.
• Support email configuration and troubleshooting for Outlook or other mail clients.
• Maintain IT asset inventory and documentation of support activities.
• Respond to helpdesk tickets and ensure timely issue resolution within SLA timelines.
• Provide remote desktop support using tools like TeamViewer, AnyDesk, or Remote Desktop.
• Coordinate with network, server, and security teams for complex technical issues.
• Ensure data backup, system security compliance, and adherence to IT policies.