Why This Role Stands Out
This hybrid Help Desk Analyst role at Marlabs LLC offers a fantastic opportunity to enhance your technical support skills within a reputable company. You'll thrive here if you have at least two years of help desk experience and are adept with platforms like Jira Service Management, making this an excellent next step in your tech career. Apply today to leverage this engaging position!
Quick Overview
Job Description
Help Desk Analyst
Duration: 12 Months
Locations: Philadelphia, PA
Position Overview
Minimum skills and experience:
Minimum 2 years of experience working in a single point of contact help desk
Experience using Jira Service Management Helpdesk application
Experience using GroupLink’s eHelpdesk platform
Experience using Genesys Cloud contact center and customer experience platform
Strong customer service skills; telephone etiquette
Great team-oriented interpersonal skill
Great organizational skills
Excellent analytical and problem-solving skills
Strong oral and written communications skills (technical and non-technical)
Robust understanding of the ACD system and trouble ticket process
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