Help Desk Analyst

Help Desk Analyst

Duration: 12 Months  

Locations: Philadelphia, PA

Position Overview

Minimum skills and experience:

Minimum 2 years of experience working in a single point of contact help desk

Experience using Jira Service Management Helpdesk application

Experience using GroupLink’s eHelpdesk platform

Experience using Genesys Cloud contact center and customer experience platform

Strong customer service skills; telephone etiquette

Great team-oriented interpersonal skill

Great organizational skills

Excellent analytical and problem-solving skills

Strong oral and written communications skills (technical and non-technical)

Robust understanding of the ACD system and trouble ticket process