Help desk support

Workstation Support Analyst
Florence, South Carolina 29501 
12 Months

*C2 eligibility is required*
*Onsite Interview Required*
*Credit Check must be processed during pre-screens*

Duties:

• Responsible for configuring, installing, and maintaining desktop software and hardware.
• Provides technical support and guidance to users.
• 55% Monitors/updates dispatch system and works incoming tickets as assigned.
• Provides troubleshooting, technical support and development of end-user guidelines.
• Configures, installs, monitors, and maintains IT users’ workstation software and hardware.
• Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing.
• Ensures proper configuration and adherence to security configurations and settings.

Skills:

• 10% Tests, troubleshoots, maintains, modifies, validates and documents application packages.
• 10% Documents configurations and standards so that colleagues can reference similar issues and improve resolution time. Assists other departments as needed to resolve issues.
• 20% May perform administrative task such as reporting, ordering replacement parts, and tracking statinventory of items.
• 5% Keeps apprised of new technologies related to workstation support procedures. null

Required Skills and Abilities:

• Able to provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software.
• Able to provide on-the-spot training to users. Understands operating systems imaging concepts.
• Able to make recommendations on selection of hardware and software products to address business requirements.

Required Software and Other Tools:

• Familiarity with computer and workstation equipment.

Preferred Skills and Abilities:

• Able to assist in the support and maintenance of the overall infrastructure.

Work Environment:

• Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.
• Routine transporting of items up to 30 lbs.
• Transporting items up to 70lbs on occasion. 

Required Education:

• Associate Degree in Computer Science, Information Technology, or other job related field. or 2 years of job related work experience.

Required Work Experience:

• 2 years of technical operations support experience.

Required Licenses and Certificates:

• CompTIA A+ and/or Network + Certification is preferred.

 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.This position's pay range is $20.00/hr - $25.00/hr.