Quick Overview
Seniority
Mid Senior
Work mode
On Site
Location
Nashville, TN, United States
Posted
Yesterday
TCP/IPActive DirectoryAzureDNSJiraServiceNow
Job Description
Job Title: Service Desk Lead
Location: Nashville, TN (Onsite)
Job Type: Contract
Experience: 8-11 years
Required Skills
- Windows 10/11 and Microsoft 365 administration
- Active Directory, Azure AD / Entra ID, and identity management
- Basic networking: DNS, DHCP, TCP/IP, VPN, Wi-Fi troubleshooting
- ITSM tools: ServiceNow, Freshservice, Remedy, or Jira Service Management
- Endpoint management and remote support tools
- ITIL framework knowledge and SLA management
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