Deskside Support Technician or Helpdesk Support Technician

Summary:

• Deskside Support team is looking for the newest member of our team to assist with equipment logistics, imaging, asset management, and basic hardware support, freeing up our technicians to focus on their primary duties.
• This is an entry-level opportunity for a tech-savvy, organized, and dependable individual looking to build a foundation in IT.

Role & Responsibilities:

• Sets up equipment for training sessions and events as needed
• Tears down and returns equipment for training sessions and events once complete
• Image new workstations for use by all technicians
• Contacts users to schedule and issue equipment upon request
• Assists with asset management, including recycling and issuing equipment
• Deliver new hire equipment to end users
• Helps organize and track IT assets to maintain accurate records of equipment location and status
• Assists with troubleshooting hardware issues when equipment needs repair
• Assists with floor-level hardware issues such as broken keyboards, mice, monitors, and docking stations
• Maintains inventory logs and performs periodic physical audits of IT storage areas
• Maintains stock of equipment and supplies in the IT storage room, restocking as necessary when levels run low
• Performs basic cable management and organization at end-user desks
• Performs drive cloning to upgrade users hard drives when additional storage space is needed
• Assists with Windows 11 upgrades on existing workstations following documented procedures
• Delivers a high level of customer service when interacting with end users during deliveries and equipment exchanges
• Maintains strong organizational skills and attention to detail when managing assets and inventory
• Maintaining or updating simple how-to guides/checklist for common setup tasks
• Logging basic ticket updates or status notes in your ticketing system for tasks complete
• May shadow senior technicians on basic troubleshooting to build foundational support knowledge
• Follows instructions as necessary to complete tasks and assignments

Required Education:

• High school diploma or equivalent required.
• A+ Certification preferred.

Required Experience:

• Entry level position, 0 to 2 years of experience.

Physical Requirements:

• Ability to lift and carry equipment up to 40 lbs.

About our Company: -

22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.

Recognized among Best Company to Work For by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated. 22nd Century Technologies is an Equal Opportunity Employer" and s & all other parties authorized to work in the US are encouraged to apply."

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.