Quick Overview
Seniority
Mid Senior
Work mode
Hybrid
Location
Harrisburg, PA, United States
Posted
19 hours ago
Call CenterHelp DeskServiceNow
Job Description
- 2+ years Help Desk / System Administration / Call Center experience highly desired.
- Incident & Ticket Management experience with ticketing/call-tracking tools, preferably ServiceNow.
- Network Monitoring & Troubleshooting monitor network issues/outages using tools such as SolarWinds/SquaredUp, perform Level 1 diagnosis, and escalate.
- End-User Support & Escalation troubleshoot user issues, prioritize incidents, create tickets, and escalate to Tier 2 engineers/vendors when needed.
- Excellent Communication & Customer Service strong written/verbal communication, phone etiquette, ability to support users with different IT skill levels, and work independently during after-hours/weekends.
Similar jobs
- OR
Desktop Engineer - Helpdesk Support
NewOriontek Inc
Washington, DC🇺🇸Hybrid19 hours agoScrumAgileTechnology - CC
Help Desk Analyst (Onsite interviews - Hybrid)
NewCleo Consulting Inc.
Dimondale, MI🇺🇸On-site19 hours agoCSSHelp DeskTechnical SupportTechnology - TC
Service Desk Technician with Security Clearance
NewTEKsystems c/o Allegis Group
Falls Church, VA🇺🇸$43/hrOn-site19 hours agoActive DirectoryTechnology - ET
Technician - IT Service Desk
Energy transfer
Dallas, TX🇺🇸On-site6 weeks agoTechnology - OC
Help Desk
NewOP Consulting Group LLC
Dimondale, MI🇺🇸Hybrid19 hours agoTechnical SupportTechnology - VC
365 Helpdesk Level 2 Support
NewVega Consulting Solutions
Raleigh, NC🇺🇸On-site19 hours agoTechnical SupportTicketing SystemsTechnology