Desktop Engineer - Helpdesk Support

Job Title: Desktop Engineer/Helpdesk Support
Client: Federal Department of Education
Location: Washington D.C., DC, USA (Hybrid - 3 days a week)

Overview:
This role will be responsible for managing the Windows endpoint lifecycle, implementing security and configuration policies, deploying applications and updates, supporting Microsoft 365 services, and improving endpoint deployment and support processes. Experience working within Microsoft Government Community Cloud (GCC), GCC High, or Federal client s environments.

Minimum Qualifications:
8+ years of Desktop Engineer/Helpdesk Support experience
Associate degree or better in Information Technology or Computer Science.

Key Responsibilities:
Administer and engineer Microsoft Intune for enterprise endpoint management.
Configure and maintain Windows Autopilot for automated device provisioning and deployment.
Manage Windows endpoint enrollment, configuration, compliance, and lifecycle through Intune.
Onboard Windows endpoints into Microsoft 365 Defender by configuring Endpoint Security policies and Intune Configuration Profiles.
Package, deploy, and manage Win32 applications through Microsoft Intune.
Manage Windows Update deployments and update policies using Intune.
Create and maintain Intune Configuration Profiles, Custom CSPs, and policy configurations.
Develop and implement PowerShell scripts and registry modifications to automate configurations and enforce endpoint policies.
Manage Microsoft Entra ID (Azure Active Directory) users, devices, groups, and enterprise identities.
Configure and administer Azure Enterprise Applications, including SSO and automated user provisioning.
Implement and manage SSO integrations for enterprise applications such as Adobe, Zoom, Smartsheet, Box, Kiteworks, and similar platforms.
Configure Conditional Access policies to secure access to Microsoft 365 services and corporate resources.
Support endpoint security, MFA/2FA, identity, authentication, and access-management requirements.
Serve as an SME for OneDrive migrations, including migration of users' local files to OneDrive.
Administer Microsoft 365 services, including Exchange Online/shared mailboxes, Microsoft Teams, SharePoint, users, and groups.
Support and administer Microsoft 365 environments within GCCC High/DoD environments.
Collaborate with multiple government agencies and technical teams on endpoint, security, and Microsoft 365 initiatives.
Analyze and optimize new-user deployment and onboarding processes to improve efficiency and reduce deployment time.
Conduct IT orientation and technical onboarding sessions for new employees.
Evaluate and test new hardware and software for enterprise compatibility before production rollout.
Provide advanced troubleshooting for Windows endpoints, applications, VPN connectivity, and authentication issues.
Troubleshoot GlobalProtect VPN connectivity and endpoint access issues.
Provide mobile device support for iPhones, including Outlook, Teams, Microsoft Authenticator, and other enterprise applications.
Provide remote endpoint troubleshooting using tools such as Syxsense.
Support secure file-transfer and collaboration platforms including Box, Kiteworks/Accellion, IPSWITCH, and SFTP solutions.
Manage endpoint backup solutions using Druva.
Provide support for conference room and A/V equipment.
Coordinate hardware repair and replacement activities with vendors such as Dell.
Create and maintain technical documentation, Standard Operating Procedures (SOPs), Standard Work documentation, and knowledge articles.
Mentor and coach junior Desktop Support Engineers, Service Desk personnel, and offshore Level 1 support teams.
Participate in Agile/Scrum projects and contribute to continuous improvement initiatives.
Utilize project-management and collaboration tools such as Smartsheet and SharePoint to track IT projects and service activities.