Product Owner

Product Owner, Claims | Up to £90,000 | Hybrid, 2 days a week | Financial Services

Most Product Owner roles hand you a backlog and a set of ceremonies someone else designed. This one asks you to build the model. Our client, a well-established UK based FS business, is about to go live on a new claims platform. They want their first dedicated Product Owner to take claims out of programme mode and into genuine, long-term product ownership.

You'll set the vision, shape the roadmap, and define what good product ownership looks like in a business where it hasn't existed outside a programme before. As more product squads follow,

yours becomes the template.

The Role

• Own the claims product vision and roadmap, and turn business strategy into a prioritised backlog.
• Lead the handover from programme delivery into continuous improvement, including reviewing and reshaping an inherited backlog of 100+ items.
• Set up product ownership from the ground up: ways of working, decision rights, success measures and a clear North Star.
• Identify and deliver early wins after go-live that show the business what product ownership can do.
• Shape a phased roadmap for automation and straight-through processing, working with data and AI colleagues.
• Manage an agreed change budget, with every change backed by a clear benefit case.
• Make sure change meets FCA Consumer Duty, conduct and data protection requirements.

What We're Looking For

• Proven experience as a Product Owner or Product Manager in insurance or regulated financial services (banking, mortgages, lending).
• Ownership of product strategy and roadmap, not just backlog prioritisation.
• Experience establishing product ways of working where little structure existed.
• Strong stakeholder management, including bringing non-product colleagues on the journey.
• Comfort with Agile delivery in a matrix model.

Nice to have:

• Claims or general insurance experience (claims specialists will support you, so this isn't essential).
• Exposure to automation, AI or straight-through processing initiatives.
• CRM-based platform experience.
• CSPO or equivalent certification.

What's On Offer

• Salary up to £90,000 plus a strong benefits package.
• Hybrid working, with two days a week on site.
• A genuine build role with senior sponsorship and a new customer experience function growing around you.
• A structured handover period, with experienced subject matter experts alongside you.
• A considered, steady environment, suited to someone who wants to build lasting foundations rather than chase quick change.