Program Manager

Core Responsibilities

· Lead complex, cross-functional technical programs across Commerce & Transactions platforms, establishing measurable outcomes for delivery, scalability, reliability, security, performance, operational readiness, and business value.

· Partner with Product, Engineering, Architecture, and Operations teams to define program strategy, scope, delivery plans, and execution approaches for large-scale initiatives.

· Develop and manage integrated program plans across multiple engineering teams, platforms, and services, ensuring alignment on milestones, dependencies, and business objectives.

· Drive delivery execution through effective technical governance, clear accountability, architecture and security reviews, decision and escalation frameworks, quality gates, and proactive issue resolution.

· Identify, assess, and mitigate technical risks, architectural dependencies, platform constraints, technical debt, reliability and resilience gaps, security concerns, and scalability limitations to ensure predictable program outcomes.

· Translate complex technical concepts, trade-offs, and constraints into clear business impacts, enabling informed decision-making at all levels of the organization.

· Facilitate alignment across architects, engineers, product leaders, and executive stakeholders to drive clarity, prioritization, and successful program delivery.

· Partner closely with engineering and architecture leaders to validate technical approaches, challenge assumptions, and ensure strategic enabling work is appropriately prioritized.

· Lead multi-system integration efforts by coordinating API and data-contract alignment, end-to-end testing, performance and security validation, deployment and rollback readiness, production observability, operational handoffs, and post-launch stabilization.

· Drive resolution of cross-team dependencies, competing priorities, and delivery conflicts while balancing business objectives, technical quality, and organizational constraints.

· Provide clear, concise, and technically grounded updates to senior leadership, communicating program health, delivery and reliability metrics, risks, key decisions, architectural trade-offs, and business impacts.

· Influence investment decisions related to platforms, tooling, infrastructure, and technical modernization initiatives that support long-term business growth and operational excellence.

· Champion continuous improvement in technical program management practices, governance, planning, and execution across the organization.

Qualifications

Must-Have

· Bachelor’s degree in computer science, Engineering, Business, Information Systems, or a related field, or equivalent practical experience.

· 10+ years of experience leading complex technical programs within retail, eCommerce, digital, or technology-driven organizations.

· 12+ years of experience in technical delivery, software engineering, technical program management, or related technology leadership roles.

· Proven track record delivering large-scale, cross-functional programs across Product, Engineering, Architecture, Infrastructure, Data, and Operations teams.

· Experience leading technical initiatives across commerce platforms, including Checkout, Payments, Order Management, Fulfillment, Post-Purchase Experiences, Returns, Shipping, and Next Generation Commerce capabilities, with an understanding of order and payment integrations, data flows, API contracts, event-driven integrations, and end-to-end transaction lifecycle management.

· Strong technical acumen with a solid understanding of software development lifecycles, APIs, microservices, cloud technologies, integrations, distributed systems, platform architectures, system reliability, observability, performance engineering, scalability, and application security.

· Demonstrated experience managing complex dependencies, technical risk, organizational alignment, and large-scale program execution.

· Exceptional communication, executive stakeholder management, and influencing skills with the ability to drive alignment across technical and business teams.

· Experience establishing governance models, operating rhythms, escalation frameworks, and delivery mechanisms for complex programs.

· Technical program management experience across modern application and platform technologies, including Java-based services, GraphQL, Node.js, React, cloud platforms, Kubernetes, Kafka or comparable event-streaming technologies, and GitLab or comparable CI/CD tooling, with a strong understanding of DevSecOps, automated testing, deployment strategies, and engineering excellence practices.

· Strong experience with Agile delivery methodologies and tools such as Jira, Confluence, Smartsheet, and related planning platforms.

· Experience leading platform modernization, cloud transformation, and highly distributed enterprise technology programs, including infrastructure as code, resilience and disaster-recovery planning, production observability, performance optimization, secure delivery practices, and operational readiness.

Must Haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.