Senior Technical Program Manager

Location: Seattle, WA (Hybrid – 3 days onsite)

About the Role

We are seeking an experienced Senior Technical Program Manager to lead complex, cross-functional technology programs within the Commerce & Transactions organization.

The ideal candidate will have strong technical acumen, extensive experience managing large-scale enterprise technology programs, and a deep understanding of commerce platforms, distributed systems, cloud technologies, and modern application architectures.

The role involves coordinating across Product, Engineering, Architecture, Infrastructure, Data, and Operations teams to ensure successful program delivery, scalability, reliability, security, and business value.

Key Responsibilities

• Lead complex, cross-functional technical programs across Commerce & Transactions platforms.

• Define program strategy, scope, delivery plans, milestones, dependencies, and execution frameworks.

• Partner with Product, Engineering, Architecture, and Operations teams to drive successful program delivery.

• Establish technical governance, accountability, architecture reviews, security reviews, escalation frameworks, and quality gates.

• Identify and mitigate technical risks, architectural dependencies, platform constraints, technical debt, and scalability limitations.

• Translate complex technical concepts and architectural trade-offs into business impacts.

• Drive alignment among architects, engineers, product leaders, and executive stakeholders.

• Lead multi-system integration initiatives involving APIs, data contracts, end-to-end testing, performance validation, security, deployment, and production readiness.

• Manage cross-team dependencies, competing priorities, and delivery conflicts.

• Provide executive-level updates on program health, delivery metrics, risks, decisions, and business impacts.

• Influence investment decisions related to platforms, infrastructure, tooling, and technology modernization.

• Drive continuous improvement in technical program management practices.

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, Business, Information Systems, or equivalent practical experience.

• 12+ years of experience in technical delivery, software engineering, Technical Program Management, or related technology leadership.

• 10+ years of experience leading complex technical programs.

• Experience delivering large-scale programs across Product, Engineering, Architecture, Infrastructure, Data, and Operations.

• Strong experience with commerce platforms, including:

  • Checkout and Payments

  • Order Management

  • Fulfillment and Shipping

  • Returns and Post-Purchase Experiences

  • Order Orchestration and Transaction Lifecycle Management

• Strong understanding of:

  • APIs and Microservices

  • Distributed Systems and Platform Architecture

  • Cloud Technologies

  • System Reliability and Observability

  • Performance Engineering and Scalability

  • Application Security

• Technical program management experience across modern technologies:

  • Java-based services

  • GraphQL

  • Node.js

  • React

  • Kubernetes

  • Kafka or similar event-streaming technologies

  • GitLab or comparable CI/CD tools

• Strong understanding of DevSecOps, automated testing, deployment strategies, and engineering excellence.

• Experience with Agile methodologies and tools such as Jira, Confluence, and Smartsheet.

• Experience leading platform modernization, cloud transformation, infrastructure as code, disaster recovery, resilience, and operational readiness.

• Excellent communication, executive stakeholder management, and influencing skills.

Preferred Qualifications

• Experience in Retail, eCommerce, Omnichannel, Supply Chain, or Digital Commerce.

• Knowledge of checkout, payments, order orchestration, fulfillment, returns, and customer experience platforms.

• Experience supporting global technology organizations and enterprise transformation initiatives.

• PMP, SAFe, Scrum Master, or equivalent certification.

• Ability to work effectively in fast-paced and ambiguous environments.

Leadership and Cultural Expectations

• Takes personal responsibility and demonstrates accountability.

• Possesses an entrepreneurial mindset and continuously innovates.

• Communicates with honesty, transparency, and kindness.

• Demonstrates courage and takes ownership of challenges.

• Builds strong relationships and fosters collaboration.

• Promotes a positive, inclusive, and enjoyable working environment.