Sales Support Specialist - ARC

Adorama Rental Company (ARC) is the leading equipment rental house for high-end digital cinematography tailored to creative professionals and productions of all sizes. Backed by decades of industry experience and the trusted Adorama name, ARC offers end-to-end rental solutions, camera and lens testing, dedicated account managers and seamless, personalized service designed to keep your project moving forward—no matter the scale or complexity.

Be Customer-Centered

We focus on the end-to-end customer experience.

Take Ownership & Dig Deeper

We are proactive, use data, and avoid shortcuts.
Think Like a Start-Up:
We move fast, stay flexible, and celebrate every win.

Be Humble & Respectful

We assume positive intent, listen actively, and support one another. We are seeking a detail-oriented and driven Sales Support Specialist to support a key member of our sales team operating in the TV & Film equipment rental market. This individual will assist the Business Development Manager with a range of administrative duties including, but not limited to purchase orders, invoices, delivery coordination, and other tasks as required.

Assist sales representatives with quotes, rental orders
Manage inbound customer inquiries regarding equipment availability
Coordinate equipment reservations, substitutions, and availability
Monitor active rentals, returns, extensions, and billing make appropriate adjustments
Support scheduling and logistics for gear deliveries and pick-ups
Maintain CRM (Salesforce) records
Ensure that the customer has all the necessary rental documentation employees may be asked to take on additional duties as needed to support business priorities.

What Will Help You Thrive
~ Bachelor's degree preferred, or equivalent industry experience
~2+ years of relevant sales support / rental coordination / production operations experience preferred
~ Experience or education in broadcast, film, television, live events, or production rental strongly preferred
~ Familiarity with camera, lighting, grip, audio, staging, or related production equipment preferred
Excellent client service and communication skills
Ability to prioritize shifting production schedules and urgent requests
This role requires five on-site days weekly to ensure in-person collaboration, improved communication, effective teamwork, and real-time problem solving to enhance team synergy and productivity.