Microsoft Dynamics 365

Staff Software Engineer / Technical Lead Microsoft Dynamics 365 Field Service

Location: Hybrid (60% onsite / 40% remote)

Preferred Locations: Westlake, OH; Louisville, KY; Chicago, IL; Houston, TX

Employment Type: Contract-to-Hire (CTH)

Start Date: ASAP

Position Overview

We are seeking a highly technical Staff Software Engineer / Technical Lead to lead the evolution of a critical field service and work order management platform supporting a large service and repair operation. This individual will serve as the most senior technical resource on the team, providing architecture leadership, hands-on technical guidance, and deep product engagement as the organization transitions from a legacy application environment to Microsoft Dynamics 365 Field Service.

The ideal candidate combines strong software engineering and integration expertise with hands-on experience implementing and supporting Dynamics 365 Field Service environments. This role will play a key leadership position in a major transformation initiative currently being delivered in partnership with global system integrators and will be responsible for ensuring long-term scalability, performance, integration, and adoption of the platform.

Key Responsibilities

• Serve as the technical lead and subject matter expert for the Field Service technology ecosystem.
• Provide architectural direction and technical oversight for the implementation and ongoing support of Microsoft Dynamics 365 Field Service.
• Lead the transition from legacy work order management systems to the new Dynamics-based solution.
• Drive integration strategies across enterprise applications, customer systems, and operational platforms.
• Partner with internal business stakeholders, product managers, service delivery leaders, and external implementation partners.
• Ensure the work order platform effectively supports technician workflows, scheduling, dispatching, service execution, and invoice generation.
• Guide engineering teams in designing scalable, secure, and high-performing solutions within the Microsoft technology stack.
• Evaluate and leverage emerging technologies, including AI-enabled capabilities, to improve operational efficiency and customer experience.
• Mentor and develop legacy team members as they expand their Dynamics 365 expertise.
• Lead a team of approximately 5-6 engineers while coordinating with offshore development resources.
• Establish application performance standards and ensure non-functional requirements such as reliability, scalability, availability, and maintainability are met.
• Drive best practices for software development lifecycle management using Azure DevOps (ADO).
• Remain deeply engaged with the product, business processes, and end-user experience to maximize business value.

Required Qualifications

• 10+ years of software engineering experience with progressively increasing technical leadership responsibilities.
• Hands-on experience implementing, supporting, and enhancing Microsoft Dynamics 365 Field Service solutions.
• Strong understanding of field service, work order management, dispatching, technician workflows, and service operations.
• Experience leading large-scale enterprise application implementations and transformation initiatives.
• Deep expertise with enterprise system integrations and API-driven architectures.
• Experience supporting highly integrated platforms that interact with multiple internal and external systems.
• Strong knowledge of the Microsoft technology stack, including:
  • Microsoft Dynamics 365
  • Azure
  • Azure DevOps (ADO)
  • Integration platforms and middleware solutions
• Experience managing or mentoring technical teams and coordinating offshore development resources.
• Strong architecture, application performance tuning, and system reliability experience.
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• Experience within vehicle repair, fleet maintenance, truck service, equipment service, or field service industries.
• Previous experience working directly with technicians, dispatch organizations, or service operations teams.
• Experience supporting enterprise integration platforms similar to custom iPaaS or middleware environments.
• Knowledge of AI, automation, and intelligent service management capabilities within the Microsoft ecosystem.
• Experience working with large consulting and implementation partners during enterprise technology rollouts.

Desired Leadership Profile

The successful candidate will be:

• A hands-on technical leader who remains close to both the technology and business.
• Passionate about emerging technologies and AI-driven innovation.
• A trusted advisor capable of guiding engineering teams through complex modernization initiatives.
• Product-minded and deeply engaged in understanding operational workflows and customer outcomes.
• Comfortable balancing strategic architecture decisions with tactical technical execution.

Technical Environment

• Microsoft Dynamics 365 Field Service
• Azure
• Azure DevOps (ADO)
• Enterprise Integrations
• APIs and Middleware Platforms
• Legacy Application Modernization
• Work Order Management Systems
• AI & Automation Technologies