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Service Desk Engineer

TATA Consultancy Services LimitedBlue Bell, PA🇺🇸United StatesPosted Sep 16, 2026

Why This Role Stands Out

As a Service Desk Engineer at TATA Consultancy Services, you'll gain invaluable experience in ITIL best practices and diverse technical environments, fostering significant career growth within a reputable global organization. This hybrid role is perfect for detail-oriented individuals passionate about problem-solving and user support, offering a dynamic environment to expand your technical skills. Don't miss this opportunity to advance your career in a supportive and collaborative setting!

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
Blue Bell, PA, United States
Posted
1 week ago

Job Description

Service Desk Engineer
Blue Bell, PA | 8 - 10 years of experience
Job Description
Must Have Technical/Functional Skills
 ServiceDesk E2 , ITIL, Windows, MAC, Networking 
Roles & Responsibilities
 Ticket Logging: Receive, log, and categorize incidents and service requests.
First-Level Support: Provide initial troubleshooting and resolution using knowledge base.
User Assistance: Support users with common issues (password reset, access, basic IT issues).
Escalation: Identify unresolved issues and escalate to L2/L3 as per SLA.
SLA Adherence: Ensure timely response and resolution within agreed SLAs.
Documentation: Update tickets with accurate actions and resolution details.
Communication: Keep users informed on status and closure.
Generic Managerial Skills, If any
 Understand SLA’s and KPI’s
Base  Salary Range : $55,000 to $70,000 Per Annum
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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