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Service Desk Engineer

TATA Consultancy Services LimitedBlue Bell, PA🇺🇸United StatesPosted 5 Aug 2026

Why This Role Stands Out

As a Service Desk Engineer at TATA Consultancy Services, you'll gain invaluable experience in ITIL best practices and diverse technical environments, fostering significant career growth within a reputable global organization. This hybrid role is perfect for detail-oriented individuals passionate about problem-solving and user support, offering a dynamic environment to expand your technical skills. Don't miss this opportunity to advance your career in a supportive and collaborative setting!

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
Blue Bell, PA, United States
Posted
3 weeks ago

Job Description

ServiceDesk E2 , ITIL, Windows, MAC, Networking 
 
Roles & Responsibilities
 Ticket Logging: Receive, log, and categorize incidents and service requests.
First-Level Support: Provide initial troubleshooting and resolution using knowledge base.
User Assistance: Support users with common issues (password reset, access, basic IT issues).
Escalation: Identify unresolved issues and escalate to L2/L3 as per SLA.
SLA Adherence: Ensure timely response and resolution within agreed SLAs.
Documentation: Update tickets with accurate actions and resolution details.
Communication: Keep users informed on status and closure.
 
Generic Managerial Skills, If any
 Understand SLA’s and KPI’s

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