ServiceNow Scum Master

RESPONSIBILITIES

Kforce has a client that is seeking a ServiceNow Scrum Master in Walnut Creek, CA.

Summary

We are seeking an experienced ServiceNow Scrum Master to lead Agile delivery across both Scrum and Kanban teams supporting a critical ServiceNow environment. This role is ideal for a servant leader who thrives on enabling high-performing teams, removing roadblocks, improving delivery predictability, and driving continuous improvement across development and operations.

Responsibilities

Agile Leadership & Team Enablement:

• Serve as Scrum Master for ServiceNow development teams, facilitating all Agile ceremonies including Sprint Planning, Daily Standups, Sprint Reviews, and Retrospectives
• Coach Scrum and Kanban teams on Agile principles, flow optimization, work prioritization, and continuous improvement
• Foster a culture of accountability, collaboration, transparency, and self-organization
• Facilitate backlog refinement sessions and partner closely with Product Owners to ensure work is prioritized and ready for execution

Release & Deployment Coordination

• Support release planning activities and help align features, priorities, and dependencies across teams
• Coordinate ServiceNow deployments and release execution activities with development, testing, platform, and operations teams
• Ensure release readiness by validating completion of testing, documentation, approvals, and deployment requirements
• Assist with risk management, dependency tracking, status reporting, and overall delivery coordination
• Partner with Change Management teams to ensure smooth production deployments within established governance processes

Continuous Improvement

• Promote Agile best practices and operational excellence across the ServiceNow ecosystem

REQUIREMENTS

• Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience)
• Strong communication, organization, and leadership skills
• Ability to manage multiple priorities in a fast-paced Agile environment

Agile & Scrum Expertise

• 5+ years of overall IT experience with exposure to software development, service management, or enterprise platforms
• 2+ years of experience as a Scrum Master, Agile Coach, or similar Agile leadership role
• Experience with Agile planning, backlog management, user story development, and release coordination
• Experience using Agile delivery and work management tools
• Demonstrated success supporting both Scrum and Kanban teams
• Strong understanding of the Software Development Life Cycle (SDLC)
• Excellent facilitation, coaching, conflict resolution, and stakeholder management skills

ServiceNow Experience

• 2+ years of experience supporting teams delivering solutions on the ServiceNow platform
• Experience supporting ServiceNow implementations, upgrades, deployments, and release activities
• Experience working within ITIL-based Change Management environments
• Knowledge of ServiceNow architecture, platform capabilities, and development lifecycle
• Familiarity with ServiceNow modules such as ITSM, ITOM, HAM, SecOps, or similar offerings

Preferred Certifications

• Certified Scrum Master (CSM)
• Professional Scrum Master (PSM)
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS)

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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