Head of Sales & Customer Service

Job Description
Service & Sales Coordinator
NH Ross Plumbing, Heating, Cooling & Electric
Part-Time | Opportunity to Grow Into Full-Time
NH Ross Plumbing, Heating, Cooling & Electric is looking for an organized, driven, and professional
Service & Sales Coordinator to join our Contact Center team. This position combines the responsibilities of a
Customer Service Representative, Dispatcher, and Installation Coordinator
.

You will play an important role in the customer experience—from the first phone call and appointment booking through scheduling, installation, permitting, and final job completion. Answer incoming customer calls with a professional, friendly voice. Book service, sales, and installation appointments. Communicate with customers by phone, text, and email. Coordinate technician and sales representative schedules. Dispatch and assist with the daily service schedule. Schedule installation projects and communicate expectations with customers.

Follow installation projects from scheduling through final completion. Maintain communication between customers, technicians, installers, sales representatives, and management. Coordinate town permit applications and required documentation. Communicate and coordinate with utility companies when required for customer projects. Track open items, permits, inspections, appointments, and project requirements to ensure nothing falls through the cracks. Follow up with customers regarding upcoming appointments, project status, documentation, and next steps.

Keep accurate and organized customer and job information in company systems. Help identify opportunities to improve the customer experience and keep jobs moving forward. Professional and friendly on the phone. Comfortable managing multiple responsibilities at the same time. Focused on providing an excellent customer experience from beginning to end.

Customer service, dispatching, scheduling, administrative, permitting, home service, construction, HVAC, plumbing, or electrical industry experience is a plus, but the right attitude, communication skills, and organizational ability are equally important. We work together, communicate openly, and take pride in delivering a great experience for our customers. This is an immediate part-time opportunity with the potential to grow into a full-time position
.

Part-Time Benefits Include

Training and development
Potential transition into a full-time position
As a locally owned and operated company, we have built our reputation around professional service, knowledgeable employees, and taking care of our customers.
Apply today to join the NH Ross team.