IT Technical Operations Analyst II

Job#: 3055441
Job Description:
IT Technical Operations Analyst II
Location: Remote
Role Overview
The Technical Operations Analyst II is responsible for providing analysis of metrics, identifying trends for process improvement, and producing analytical reports on telecommunications and data service billing transactions. This role ensures invoice accuracy, identifies discrepancies, supports cost optimization, and provides reporting to stakeholders. The analyst will work with vendors, Accounts Payable, Finance, Procurement, and IT teams.
Key Responsibilities

• Receive and process monthly invoices and billing files from telecom carriers and cloud service providers.
• Review invoices for completeness, accuracy, and adherence to contractual agreements.
• Validate and reconcile billed services against inventory records, contracts, and approved orders.
• Identify duplicate charges, billing errors, unused services, and unauthorized expenditures.
• Track recurring billing issues and recommend corrective actions.
• Produce, narrate, and review operational metric trends to provide recommendations.
• Account for contract changes, upgrades, and terminations under relevant accounting standards.
• Collaborate with external vendors.
• Oversee the translation of large subscriber billing system data into general ledger journal entries.
• Create and analyze data in Microsoft tools for senior leadership review.
• Provide monthly reporting on telecom and cloud spending, savings opportunities, and billing exceptions.
• Utilize analytical tools to identify underlying reasons by breaking down data or information.
• Assemble metrics and populate dashboards to support expense management and budget forecasting.
• Identify trends of base Key Performance Indicators and potential process gaps.

Required Qualifications
Education: A Bachelor's degree in Business Administration, finance, accounting, information systems, telecommunications, cloud infrastructure management, or a related field is required. Equivalent experience may be considered.
Experience: This position requires 3+ years of progressive accounting experience, with at least 1+ years dedicated to telecom, utilities, or cloud data services expense management. Candidates must have 3+ years of advanced proficiency in Microsoft Excel, including pivot tables, formulas, and data analysis. Hands-on experience with major ERPs (such as SAP or Oracle) and specialized billing systems is necessary.
Skills:

• Knowledge of wireless, voice, network, internet, and managed telecommunications services.
• Experience with native cloud cost tools (AWS Cost Explorer or Azure Cost Management).
• Ability to analyze large datasets and identify trends, anomalies, and cost-saving opportunities.
• Strong attention to detail and accuracy.
• Effective written and verbal communication skills.

Work Environment
This is a remote position where the associate will perform work from their primary residence. While remote associates are not required to work from an office regularly, they may be required to travel to company locations for necessary business reasons. Most work is performed in a temperature-controlled office environment, and the incumbent may sit for long periods at a desk or computer terminal.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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