Senior Oracle Technical Support & Configuration Analyst- #26-00226

We are looking for a Senior Oracle Technical Support & Configuration Analyst to support, configure, and maintain Oracle Cloud applications, including ERP, HCM, Payroll, PBCS, and FDI. The role involves troubleshooting technical issues, managing system integrations, supporting quarterly releases, maintaining security and access controls, and ensuring the stability and performance of Oracle systems. The successful candidate will work closely with functional teams, QA, business stakeholders, and external Oracle vendors to deliver system improvements and reliable day-to-day support.

Key Responsibilities

• Configure Oracle Cloud modules, including workflows, approval hierarchies, roles, flexfields, and reports.
• Provide second- and third-line technical support, troubleshooting complex issues and identifying root causes.
• Manage Oracle Cloud quarterly patches, releases, regression testing, and UAT activities.
• Support integrations between Oracle and external systems, including APIs, SFTP, file imports/exports, and automated jobs.
• Use SQL, OTBI, BI Publisher, and diagnostic tools to investigate issues and support reporting requirements.
• Maintain Oracle security, role-based access controls, user provisioning, and audit compliance.
• Manage test environments, develop test scripts, and validate system changes before deployment.
• Maintain technical documentation, configuration logs, interface diagrams, and support runbooks.
• Liaise with Oracle Support, implementation partners, and internal stakeholders to resolve issues.
• Identify opportunities to improve system performance, processes, and support services.
• Provide technical guidance and knowledge sharing to team members.
• Degree or equivalent qualification in Computer Science, Information Systems, Business Administration, Accounting, or a related field.
• Minimum 3 years of hands-on experience supporting Oracle Cloud applications, such as ERP, HCM, PBCS, or FDI.
• Experience configuring Oracle modules, including workflows, roles, flexfields, and approval rules.
• Experience with UAT, regression testing, patch validation, and release management.
• Knowledge of Oracle integrations, APIs, SFTP, and file-based data transfers.
• Working knowledge of Oracle security architecture and role-based access controls.
• Intermediate SQL skills and experience with reporting or diagnostic tools.
• Understanding of financial or HR processes, such as Procure to Pay, General Ledger, Talent Management, or Payroll.
• Strong troubleshooting, analytical, documentation, and communication skills.
• Familiarity with ITIL processes, incident management, and change control.

Preferred Qualifications

• Oracle Cloud certification or willingness to obtain certification within 12 months.
• Experience with Oracle Support Service Requests and external implementation partners.
• Familiarity with ticketing systems.
• Experience with BI Publisher, FRS, Smart View, or Visual Builder Cloud Service (VBCS).
• Experience in education, public sector, or not-for-profit organisations.
• Previous team leadership, mentoring, or technical guidance experience.
• Exposure to Agile or hybrid delivery methodologies.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement:

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