Support Engineer

Technical Analyst - Identity & Access Management

Location: UK-Hybrid (must be able to get into Sheffield)

Role Type: Contract, Inside IR35

Specialism: Identity & Access Management/Production Support

We're looking for an experienced Technical Analyst to join a major Identity & Access Management transformation programme within a large, complex enterprise environment.

You'll provide Level 2 operational support across critical IAM services, with a particular focus on Microsoft Identity Manager (MIM). The role will suit someone with a strong production-support background who enjoys getting into complex technical issues, troubleshooting integrations and working closely with engineering teams to resolve problems at their root cause.

What you'll be doing

• Providing L2 support for Microsoft Identity Manager (MIM) Sync and MIM Service across production and non-production environments.
• Triaging incidents, analysing logs and identifying failure points to restore services within agreed SLAs.
• Monitoring scheduled sync and provisioning jobs, including failed connectors, stuck requests and data exceptions.
• Troubleshooting joiner, mover and leaver provisioning issues and access-request workflow failures.
• Using SQL Server/T-SQL to investigate data issues, reconciliation problems and reporting requirements.
• Supporting.NET/C components, reviewing logs and configurations and coordinating fixes with L3/engineering teams.
• Investigating integrations across technologies including Active Directory, Entra ID, ServiceNow and HR systems.
• Troubleshooting LDAP integrations and authentication technologies including Kerberos, NTLM, TLS and encryption.
• Supporting root-cause analysis and problem management for recurring incidents.
• Maintaining operational documentation, runbooks and known-error documentation.
• Supporting major incidents and outages when required.

What we're looking for

You'll ideally have:

• Strong experience in L2 application or production support within enterprise environments.
• Hands-on knowledge of Microsoft Identity Manager (MIM), particularly MIM Sync, run profiles, connector space/metaverse concepts and error handling.
• Strong SQL Server/T-SQL skills for technical investigation and reporting.
• An understanding of.NET/C# applications from a support and troubleshooting perspective.
• Good knowledge of Active Directory, including users, groups, OUs and permissions.
• experience diagnosing complex application and infrastructure integration issues.
• Strong root-cause analysis and technical troubleshooting capabilities.
• experience working closely with developers, engineers and operational teams.
• Ability to work independently and take ownership of technical issues through to resolution.
• Strong stakeholder communication skills and confidence explaining technical problems and solutions.

Nice to have

• Previous experience within banking, financial services or another regulated environment.
• experience working across global technology teams.
• Understanding of IAM security controls, including least privilege, audit trails and access recertification.
• experience with Excel, Visio and Confluence.

Why this role?

This is a strong opportunity for an IAM or production-support professional to work within a large-scale Identity & Access Management modernisation programme, supporting business-critical authentication, authorisation and identity services while working alongside specialist engineering teams.

Job Title: Support Engineer

Location: Manchester, UK

Job Type: Contract

Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.