Security and IT Technician

We are looking for a Security and IT Technician to join our small, hands-on Security and IT team. You will keep our people productive and our environment and systems secure. Your work will cover the service desk, device management, user access and day-to-day security operations. This is a varied, practical role in a modern, cloud-first Microsoft environment. It is a good fit for someone with a support background who wants to build a career in security and IT. You will learn on the job, with mentoring, and develop your skills through funded certifications.

Because of the nature of our work, the successful candidate must complete Baseline Personnel Security Standard (BPSS) checks before starting. They must also be eligible for and willing to undergo UK Security Check (SC) clearance. SC clearance normally requires at least five years' residency in the UK. Applicants must have the right to work in the UK.

• Be the first point of contact for IT support for Windows and macOS users.
• Set up, enrol, support and retire laptops and mobile devices using Microsoft Intune.
• Manage user accounts, licences and access in Microsoft 365 and Entra ID for starters, movers and leavers.
• Monitor security alerts, carry out first-line triage and escalate incidents.
• Ensure physical security procedures are adhered to and carried out.
• Help run monthly patching and vulnerability remediation within set deadlines.
• Check that backups are completed, and carry out routine network and infrastructure tasks.
• Keep asset and software records accurate, and gather evidence for security audits.
• Liaise with IT suppliers and help with hardware and licence purchasing.

• Essential**
• 1 to 3 years of experience in IT support or a similar role, or a completed IT apprenticeship.
• Hands-on experience with Microsoft 365 and Windows 11 administration.
• A good grasp of security basics: MFA, patching, phishing and least privilege.
• Networking fundamentals: TCP/IP, DNS, DHCP and Wi-Fi.
• Clear written communication. You will write tickets, guides and records others rely on.
• A methodical approach. You follow process and check your work.
• Desirable**
• Experience with Microsoft Intune, Entra ID or Apple device management.
• Exposure to endpoint detection and response (EDR) tools or vulnerability scanning.
• Basic PowerShell scripting.
• Experience in a regulated or certified environment, such as Cyber Essentials Plus or Defence Cyber Security.
• Certifications such as CompTIA A+, Network+ or Security+, or Microsoft MD-102 or SC-900.
• A full UK driving licence.

• One funded professional certification, such as CompTIA Security+, Microsoft MD-102, ISO 27001 Foundation or equivalent.
• Structured mentoring and a clear route to a Security and IT Engineer role.
• Hands-on experience of a certified (Cyber Essentials Plus) environment, working towards Defense Cyber Security.