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Technical Account Manager

Top Tempo TechnicalLubbock, Texas🇺🇸United States

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeHybrid
LocationLubbock, Texas, United States
Account ManagementCRMSalesforce

Job description

Manage and grow commercial service accounts, serve as the primary client contact, and coordinate with field and operations teams to deliver high-quality service. Lead client reviews and renewal discussions, monitor performance, resolve issues, identify additional service opportunities, and maintain account activity in a CRM.

Responsibilities

  • Manage and grow existing commercial service accounts.
  • Serve as the primary contact for client service needs and issue resolution.
  • Coordinate with field and operations teams to support high-quality service delivery.
  • Lead client check-ins, performance reviews, and renewal discussions.
  • Monitor service performance and identify improvements and additional service opportunities.
  • Maintain accurate account activity in CRM systems.

Required Skills

  • Account management
  • Client relationship management
  • Service delivery coordination
  • Commercial service account growth
  • Client issue resolution
  • Client performance reviews
  • Contract renewals
  • Service performance monitoring
  • CRM platforms
  • Salesforce

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