Quick overview
Job description
Manage and grow commercial service accounts, serve as the primary client contact, and coordinate with field and operations teams to deliver high-quality service. Lead client reviews and renewal discussions, monitor performance, resolve issues, identify additional service opportunities, and maintain account activity in a CRM.
Responsibilities
- Manage and grow existing commercial service accounts.
- Serve as the primary contact for client service needs and issue resolution.
- Coordinate with field and operations teams to support high-quality service delivery.
- Lead client check-ins, performance reviews, and renewal discussions.
- Monitor service performance and identify improvements and additional service opportunities.
- Maintain accurate account activity in CRM systems.
Required Skills
- Account management
- Client relationship management
- Service delivery coordination
- Commercial service account growth
- Client issue resolution
- Client performance reviews
- Contract renewals
- Service performance monitoring
- CRM platforms
- Salesforce
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