Epic Willow Ambulatory Analyst

Duration: 12 months to start

Job Description

• This role is responsible for the design, build, implementation, and support of the Epic Willow Ambulatory application, with a primary focus on retail and outpatient pharmacy operations within a complex healthcare organization
• The analyst partners closely with Retail Pharmacy Operations, Pharmacy Leadership, Revenue Cycle, and IT teams to ensure efficient, scalable, and reliable medication workflows that support patient access and business continuity
• The Willow Ambulatory analyst supports retail pharmacy workflows including prescription processing, dispensing, charging, inventory, and point-of-sale–related integrations
• This role operates in a high volume, production-focused environment where system stability, turnaround time, and operational accuracy directly impact patient experience and pharmacy throughput

ESSENTIAL RESPONSIBILITIES
Retail Pharmacy Application Support

• Design, configure, test, implement, and support Epic Willow Ambulatory functionality supporting retail and outpatient pharmacy workflows
• Analyze retail pharmacy workflows and translate operational needs into Epic configuration that supports efficiency, standardization, and scalability
• Support the full retail medication lifecycle including prescription intake, dispensing, charging, inventory visibility, and downstream impacts
• Perform routine system maintenance, resolve incidents, and implement application enhancements in a production retail pharmacy environment

Operational Partnership and Workflow Optimization

• Partner closely with Retail Pharmacy Operations and leadership to:
• Identify workflow inefficiencies and opportunities for improvement
• Support new store openings, workflow changes, and operational initiatives
• Ensure system configuration aligns with day to day pharmacy operations
• Serve as a subject matter resource for retail pharmacy stakeholders on Willow Ambulatory capabilities and limitations.

Testing, Validation, and Release Support

• Participate in integrated testing, retail workflow validation, and upgrade readiness activities
• Support cutover planning, go live execution, and stabilization for retail pharmacy changes and enhancements
• Validate system behavior in production-like scenarios to ensure workflows function as expected under real-world volume and timing constraints

Integration and Vendor Coordination

• Support workflows that integrate Willow Ambulatory with third-party retail pharmacy systems, dispensing hardware, and external vendor platforms
• Partner with interface and vendor teams to assist with issue triage, testing, and resolution for retail impacting issues
• Understand cross system dependencies and escalate issues appropriately when retail pharmacy workflows are affected

Crossover and Enterprise Collaboration

• Collaborate periodically with the Willow Inpatient team to support:
• Shared medication records and enterprise build alignment
• Cross application initiatives or upgrades impacting both inpatient and ambulatory pharmacy
• Participate in knowledge sharing and standardization efforts across pharmacy IT teams

Project Execution and Production Support

• Independently manage assigned tasks and small to medium retail pharmacy initiatives
• Balance enhancement work with production support and time sensitive retail pharmacy issues
• Provide clear status updates, identify risks, and escalate operational concerns as needed

Documentation and Governance

• Create and maintain build documentation, workflow descriptions, test artifacts, and support materials
• Follow enterprise intake, change control, and documentation standards
• Contribute to continuous improvement of retail pharmacy system support processes