Senior Business Analyst

Our goal is to solve problems and deliver results for our clients. At Cloud and Things, you can be a part of transforming the public sector’s IT environment. Our team is on the forefront of helping to solve the government's most complex IT challenges. If you are seeking a role that offers the opportunity to work on rewarding projects, consider a career with Cloud and Things.

• This is an exempt position. Salary commensurate with experience*

Job Title: Senior Business Analyst
Location: Brooklyn, NY (Onsite)
Duration: 1 Year (with potential for extension)
W2 Hourly Rate: $80–$95/hour
Application Deadline: November 12, 2026
Overview:
We are seeking a Senior Business Analyst who will support our NYS client.
This role will support the modernization program by leading requirements analysis, documentation, and validation across public safety agencies, technology teams, and vendors. The Senior Business Analyst will coordinate complex operational and system integration requirements, maintain traceability, and support testing and readiness for modern emergency communications involving voice, text, video, and data.

Duties

• Lead requirements elicitation, analysis, documentation, review, validation, and change management across NG911 systems and integrations.
• Facilitate workshops and requirements walkthroughs with NYPD, FDNY, EMS, other agency representatives, engineering teams, and vendor partners.
• Translate public safety operational needs into business, functional, technical, and interface requirements and detailed vendor specifications.
• Maintain the Requirements Traceability Matrix (RTM) to connect requirements, business rules, configurations, test cases, and defects.
• Document as-is and to-be emergency call handling, dispatch, and inter-agency workflows, including text-to-911, multimedia intake, and GIS-based routing.
• Identify process improvements and support development of revised Standard Operating Procedures (SOPs) for modernized NG911 workflows.
• Coordinate cross-agency and multi-vendor integration dependencies, requirements decisions, and operational alignment.
• Support System Integration Testing (SIT), System Acceptance Testing (SAT), and User Acceptance Testing (UAT); review acceptance criteria, test coverage, and results.
• Participate in defect triage, Test Readiness Reviews (TRR), GO/No-GO sessions, and production validation to assess operational readiness.
• Collaborate with business, QA, technical, and vendor teams to ensure requirements and deliverables satisfy program objectives.

Mandatory Qualifications

• Experience eliciting requirements through stakeholder interviews, workshops, surveys, brainstorming, and use-case techniques.
• Experience participating in solution testing and validation against approved requirements and acceptance criteria.
• Ability to create clear requirements documentation, use cases, user stories, and business process flow diagrams.
• Experience analyzing data to support requirements and decisions, including proficiency with Microsoft Excel or comparable data analysis tools.
• Proficiency with requirements management tools such as Jira and Confluence and diagramming/modeling tools such as Microsoft Visio.
• Proven experience defining requirements for complex solutions involving multiple stakeholders.

Desirable Qualifications

• Experience preparing clear, comprehensive requirements documentation.
• Ability to collaborate effectively with cross-functional teams.
• Learning agility and the ability to acquire new concepts and technologies quickly.
• Knowledge of public safety operating environments and/or experience working with New York City government.

What We Offer

Opportunities to lead impactful transformations in the public sector infrastructure. Engagement with high-profile government initiatives, supporting meaningful change. Professional development through exposure to innovative Agile practices and leadership collaboration. A collaborative environment that values ownership, initiative, and continuous learning. Ready to make a difference? We’re eager to connect with qualified candidates committed to delivering results and fostering excellence within client projects.

Cloud and Things complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.

AI-Assisted Resume Evaluation Notice
Cloud and Things – Talent Management
Notice to Candidates
Cloud and Things utilizes artificial intelligence (AI) tools to assist our recruiting team in evaluating candidate applications for streamlining; consistency, efficiency, and thoroughness. All hiring decisions are ultimately made by our human recruiting professionals.

How AI Is Used
Our AI tools assist by:
Analyzing resumes against job requirements
Supporting our recruiters in candidate data evaluation
Ensuring consistent review standards across all applications
Important: AI serves as a support tool only. As noted above, all candidate selection and hiring decisions are made by experienced human recruiters. Your unedited resume will be processed by our AI tools as part of this evaluation.

Your Data and Privacy
Cloud and Things Data Handling:
Your information is processed securely and used exclusively for recruitment purposes
Cloud and Things may store your resume in our Applicant Tracking System (ATS) indefinitely for future job matching opportunities
You may opt out of long-term ATS storage by emailing your name and your request to opt out of storing your resume in the ATS to:
All personal information is handled confidentially in accordance with our privacy policy
AI Tool Data Processing:
AI processing data is retained for a maximum of 90 days, after which it is deleted
All data sent to AI tools is encrypted in transit and at rest
AI tools comply with applicable privacy laws including GDPR and CCPA
Personal data is anonymized or minimized wherever possible during AI processing
Your Participation
By submitting your application, you acknowledge this notice and consent to AI-assisted evaluation as part of our recruitment process.