Business Analyst IV

Start/End Dates: 12/14/2026 - 12/13/2027
Tax Work Location: US - CA - Remote
Job Title: Business Operations - Business Analyst IV
Must-Have Skills
7+ years of experience in data analytics, customer insights, or CX analytics
2+ years in customer experience or customer insights analytics
Proficiency writing SQL to query, join, and aggregate large datasets
Experience analyzing customer feedback (support tickets, reviews, surveys, social media)
Hands-on experience using LLM tools or AI agents in day-to-day analysis
Experience validating analytical output and checking AI-generated results against source data
Experience turning analysis into recommendations/presentations for non-technical audiences
Experience building multi-step AI workflows or agents (prompt chains, retrieval over docs)
Experience evaluating LLM output quality (labeled test sets, precision/recall)
Experience with Python/R, consumer electronics/hardware, or CX platforms (Medallia, Qualtrics, etc.)
Job Description: Summary:
The main function of a business analyst is to maintain vendor relationships, acting as a business analyst for non-IT projects or filling organizational roles above an administrative level, but below a management level. Other responsibilities may include maintaining all project management processes, including project goals, deadlines, metrics and budget. The business analyst usually reports to a project manager or director.
Job Responsibilities:
• Review and approve contracts, cost proposals and contract supplements.
• Approve project and work breakdown structures.
• Review and approve the documentation of business processes.
• Approve project budgets and expenditures, monitor transaction controls and costs against budgets.
• Predict potential budget overruns and offer solutions.
• Consult with corporate offices, project managers, auditors, client and sub-consultant representatives regarding future proposals.
• Prepare sub-agreements and review and input sub-consultant invoices to ensure contact compliance.
Skills:
• Verbal and written communication skills, attention to detail, customer service and interpersonal skills.
• Strong ability to work independently and manage one's time.
• Strong knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
• Strong ability to apply accounting and mathematical principles to work as needed.
• Strong ability to analyze business trends and project future revenues and expenses.
• Previous experience with computer applications, such as Microsoft Word and Excel; Enterprise Application experience a plus.
Education/Experience:
• Bachelor's degree in business management, economics, finance, accounting or relevant field required.