Retail QE Manager

Job#: 3052019

Job Description

We are seeking a seasoned Quality Engineering (QE) Manager to lead quality efforts across our enterprise platforms, including web, mobile, POS, backend services, and third-party integrations. This role is ideal for a leader with deep knowledge of retail and eCommerce systems, customer journeys, and agile testing practices. You'll build and scale automated testing strategies that ensure a seamless, secure, and reliable online shopping experience for millions of customers.

Key Responsibilities

Lead and manage a team of quality engineers focused on testing eCommerce, retail platforms (web, mobile apps, and APIs).

Define and implement testing strategies for customer journeys including product search, cart, checkout, payments, personalization, and order tracking.

Oversee test planning and execution across functional, regression, integration test phases.

Drive automation across the front end (UI) and backend (API/microservices) layers using modern tools.

Ensure quality of key platform integrations like payment gateways, shipping providers, recommendation engines, and loyalty systems.

Collaborate with Product, Dev, DevOps, and UX teams in agile/scrum settings to ensure release quality.

Track QA KPIs (e.g., defect leakage, test coverage, automation rate) and continuously improve quality engineering processes.

Lead hiring, mentoring, and development of QE team members.

Advocate for shift-left testing and continuous quality culture.

Qualifications

Bachelor's degree in Computer Science, Engineering, or related field.

7+ years of experience in quality assurance/quality engineering roles.

3+ years of experience managing QA/QE teams in the retail or eCommerce industry.

Strong knowledge of retail/eCommerce platforms, systems, and customer lifecycle (search, browse, checkout, delivery).

Ensure robust test coverage across order management, payments, logistics, returns, inventory, and fulfillment processes.

Hands-on experience with automated testing tools like Selenium, Cypress, Playwright, or similar.

Familiarity with testing APIs and microservices using tools like Postman or REST Assured.

Experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions) and agile project tools (Jira, TestRail, Zephyr).

Excellent communication and stakeholder management skills.

Preferred Skills

Experience with platforms such as Shopify Plus, Salesforce Commerce Cloud, Magento, or custom eCommerce stacks.

Knowledge of A/B testing frameworks and experimentation tools.

Exposure to performance testing and observability tools (e.g., New Relic, Datadog).

ERP platform experience (Oracle, SAP, NetSuite).

Cloud experience (AWS, Azure, or Google Cloud Platform)

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.

Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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