Head of Human Resources and Office Management

Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces.

Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. As a Human Resources (HR) Manager, you will be responsible for a wide range of HR functions, inclusive of employee relations and talent acquisition. The HR Manager is passionate about getting the details right, anticipating team members and management needs, and advancing the Level99 brand.

Talent Acquisition

Manage the end-to-end recruitment process, including job postings, resume screening, conducting interviews, active sourcing, and facilitating the onboarding process. Collaborate with hiring managers to understand needs and contribute to the development of effective hiring strategies.

Employee Relations

Act as a trusted advisor to team members and management, providing guidance on HR policies, procedures, and best practices.
Address and resolve employee relations issues, conducting investigations when necessary, and ensuring a positive and inclusive work environment.

HR Policies and Compliance

Assist in the development and implementation of HR policies and procedures, ensuring compliance with applicable laws and regulations.
Keep abreast of changes in employment laws and regulations and update policies accordingly.

Performance Management

Support performance management processes, including goal-setting, performance reviews, and professional development plans.
Provide guidance to managers on effective performance management and employee development.

Payroll & Benefits Administration

Assist in the payroll process, including the upkeep for information within our UKG platform. Administer employee benefits programs, including health insurance, retirement plans, and other perks.

Working on special projects, and other duties, as assigned.
8+ years of Human Resources experience; Experience with recruitment, including active sourcing.
~ Experience with employee relations - especially understanding the dynamics of the service industry.
~ Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
~ Must have the ability to promote positive, fair, and ethical relations with all team members as an ambassador of the Level99 brand.
~ Must be able to navigate confidential matters with tact and diplomacy.
~ Requires strong computer skills and proficiency in Google Suite and/or Microsoft Office specifically Word, Excel, & PowerPoint.
~ Ability to work a flexible schedule based on business needs.
~ Ability to travel periodically as required for staffing and operations in multiple venues.
~ A reliable car, current driver's license and safe driving record are required.

Bachelor’s Degree in Human Resources, or a related business field, or equivalent experience required
Experience with the UKG HRIS
Familiarity with applicant tracking systems
Familiarity with Human Resources law and compliance
Knowledge of a second language, particularly Portuguese or Spanish, a plus
Health insurance options, including PPO and HMO plans
~ Dental plan
~ Short & long term disability
~ PrePaid legal coverage
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