Head of Sales & Customer Service

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community, and we promote a place where we can ALL be ourselves.

POSITION TITLE: Key Asset Manager
REPORTS TO: Sales Director
Addressing and resolving key clients’ complaints.
· Develop Advanced Services for Customer Support
· Responsible for understanding the procurement of basic parts on service jobs, completing the proper purchase orders and developing a goodworking knowledge of local vendors and vendor stocked parts.

If the job permits or the situation warrants, all the ordering of parts for jobsshould be done by the technician servicing the account and this time should be billed to the project
· Collect and analyze data to prepare predictive maintenance recommendations.
· Follow up on all unclosed quotes with customer visits, adding notes in the CRM with pertinent information to help close the sale, or gain anunderstanding as to what can be done differently if the sale was lost.
· Work closely with the Outside Sales Team, Order Management Team, Analysts and Data Integrity Team to ensure proper customer support isprovided.
· Responsible for executing growth action plans to achieve Konecranes sales targets and initiatives.
· Parts inventory receiving and delivery to area customers
· Provide daily supervision & support for site-based Inspector/ Technicians with guidance from the Service Manager and/or Supervisor orhigher-level management.
· Other duties as assigned by Manager
· Define material requirements for each service request, both planned and on-call.
· Arrange sub-contracted services and equipment, including rentals.
· Verify that Siebel PO request is submitted to SAP without errors.
· Perform invoicing preparation on a daily basis to meet company standards and continuously maintain the open orders report ensuring that theopen orders report reflects the current status of active service work.
· Generate service requests (SR) and work packages (WP) and assign to field operatives.
· Review job costs such as labor, expenses, and materials.

Resolve customer complaints, within established guidelines, to the satisfaction of the customer and in the best interest of the company. Anyunresolved issues should be quickly elevated to the next level of management for prompt resolution.
· Provide leadership in safe work practices by participating in monthly safety meetings and when necessary, delivering the meeting material.
· 10-20% Regional travel requirement
Knowledge of customer service and inside sales principles preferred.

Qualified candidates should have at least 5 years of inside/outside technical sales and/or management experience. Deep knowledge on Straddle Carriers as well as terminal and ports operations needed.

PC proficiency including CRM, SAP, Siebel, Outlook, Microsoft Word and Excel
· Ability to multi-task large volumes of inquiries by phone and email
· Ability to multitask between multiple customer requests
· Knowledge of SAP or equivalent business systems
· Positive attitude and true willingness to help our customers
Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, identity theft protection, accident insurance, travel insurance and so much more!
5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.

Pro-rated the first year after 90 days of service
Holidays: 10 paid holidays per year
Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We are an

Equal Opportunity Employer -
Minorities/Women/Protected
Veterans/Disabled/Other
Protected Category.
Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.